Icelandic & English Customer Service Agent Job at Boozt – in Malmö
Become a part of our Customer Service department, where you will be offered a thorough training program in order to give our customers the very best experience in all situations. As part of your development, you will have the opportunity to partake in various weekly training sessions, and a mentor will help you focus on your strengths and weaknesses so that you can offer customers a great experience when they contact us. The focus in our team is to give personal service, create a warm working climate, and support each other and our customers in the best way possible.
WHAT YOU WILL DO
Help our customers with all inquiries coming in via phone, email, and/or chat in both Icelandic and English
Be our expert when it comes to questions ranging from specific product information, claims, stock status, shipping details, payment queries, campaign errands, to styling tips and “easy” technical issues
You will be the company’s eyes and ears and will be a truly important part in the “from order to delivery chain” to ensure that we reach our goal of building an unrivaled customer experience
You are fluent in Icelandic, as well as English since this is our corporate language
It is considered as great merit if you can speak more languages than these two
Good language skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process)
You enjoy giving customers an outstanding service experience
You see no obstacles in the challenges of offering quick, informative, and individual answers and explanations even in stressful times
Previous experience in the service industry is a plus
You are proud of being precise and it is natural for you to be considerate in your behavior both internally and externally
Full-time employment for 6 months with the possibility of extension
Working hours are 8:00-17:00 and 10:00-19:00 on a rolling schedule
Great personal and internal career development
A culture that incorporates our values of trust, freedom, and responsibility
Flexible work environment
Driven and passionate international colleagues
Yes, we really do speak English here, it is our corporate language
A generous employee discount
Barista coffee, veggies, and fruits for all, and Friday socials
Wellness allowance and sports activities
Onsite masseuse and medical doctor
Competitive compensation and pension package
A LITTLE BIT ABOUT US
We are a leading, fast-growing Nordic fashion and beauty e-commerce company. You can find our headquarters in Malmö, Sweden, but we also have a few physical retail stores in the Copenhagen area, a small data science team in Aarhus, Denmark, and a fully automated warehouse in Ängelholm, Sweden. We are proud of the fact that the Boozt family of 400+ people are made up of 37 nationalities; we are strong believers that diverse teams help us build an innovative and vibrant workplace. Would you like to join us on our exciting journey?
We are an equal opportunity employer that embraces diversity and inclusiveness!
Please apply for this position as soon as possible as we recruit on an ongoing basis.
Welcome with your application!
Company: Boozt –
Company Location: Malmö