Icelandic & English Customer Service Agent Job at Boozt – in Malmö

Job Description


Become a part of our Customer Service department, where you will be offered a thorough training program in order to give our customers the very best experience in all situations. As part of your development, you will have the opportunity to partake in various weekly training sessions, and a mentor will help you focus on your strengths and weaknesses so that you can offer customers a great experience when they contact us. The focus in our team is to give personal service, create a warm working climate, and support each other and our customers in the best way possible.


Help our customers with all inquiries coming in via phone, email, and/or chat in both Icelandic and English

Be our expert when it comes to questions ranging from specific product information, claims, stock status, shipping details, payment queries, campaign errands, to styling tips and “easy” technical issues

You will be the company’s eyes and ears and will be a truly important part in the “from order to delivery chain” to ensure that we reach our goal of building an unrivaled customer experience


You are fluent in Icelandic, as well as English since this is our corporate language

It is considered as great merit if you can speak more languages than these two

Good language skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process)

You enjoy giving customers an outstanding service experience

You see no obstacles in the challenges of offering quick, informative, and individual answers and explanations even in stressful times

Previous experience in the service industry is a plus

You are proud of being precise and it is natural for you to be considerate in your behavior both internally and externally


Full-time employment for 6 months with the possibility of extension

Working hours are 8:00-17:00 and 10:00-19:00 on a rolling schedule


Great personal and internal career development

A culture that incorporates our values of trust, freedom, and responsibility

Flexible work environment

Driven and passionate international colleagues

Yes, we really do speak English here, it is our corporate language

A generous employee discount

Barista coffee, veggies, and fruits for all, and Friday socials

Milestone celebrations

Wellness allowance and sports activities

Onsite masseuse and medical doctor

Competitive compensation and pension package


We are a leading, fast-growing Nordic fashion and beauty e-commerce company. You can find our headquarters in Malmö, Sweden, but we also have a few physical retail stores in the Copenhagen area, a small data science team in Aarhus, Denmark, and a fully automated warehouse in Ängelholm, Sweden. We are proud of the fact that the Boozt family of 400+ people are made up of 37 nationalities; we are strong believers that diverse teams help us build an innovative and vibrant workplace. ­­­­­­­­­­­­­­­­­­­­­­­Would you like to join us on our exciting journey?

We are an equal opportunity employer that embraces diversity and inclusiveness!

Please apply for this position as soon as possible as we recruit on an ongoing basis.

Welcome with your application!

About Company

Company: Boozt –

Company Location:  Malmö

About Boozt -