Implementation Support Officer Job at Serco Group in Hook

Job Description

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Job Title: WFM Implementation Support Officer

Base Location: Hook, Hampshire

Salary: £35,000-£40,000 per annum, plus benefits

In order to support Serco’s strategic objective of ‘Executing Brilliantly’, aligned with its ambition to be the ‘best managed business in its sectors’, it has been identified that Workforce Management (WFM) is a critical enabling capability.

This role is required to provide critical Implementation Support to the UK&E WFM Implementation team and UK&E WFM function. Key duties include;

Provide management support directly to the Head of WFM Delivery, Delivery Team and Implementation Managers in ensuring supporting governance and assurance requirements are met. The ISO is a vital role that supports and drives implementation & delivery through:

Ensuring the implementations are delivered through defined best practice standards

Providing management support to day-to-day implementation and engagements activity with the Implementation teams and key stakeholders

The management and production of key governance and implementation documents / deliverables at UKE. Divisional and project level.

The management and production of regular reporting so that a regular cadence is met and all reporting requirements are met

To proactively liaise with the Head of WFM Delivery & Implementation Managers to coordinate and manage day-to-day implementation/engagement activity

About the role

Manage the production of implementation documents and schedules

Managing weekly and monthly reporting cycle

Proactively monitor the detailed implementation deliverables to ensure that implementations are in line with the schedule requirements

Managing the ‘Guided Buying’ process to ensure that costs are captured, controlled and reported

Manage the process for maintenance of RAIDD logs & Change Logs

Management of project administration activities, including:
The proactive management and scheduling of meetings and telephone conferences

Proactively ensuring meeting agendas are set and distributed with any supporting documentation, well in advance of the meeting

Producing meeting minutes / notes and updating action logs

Following-up on actions to ensure they are closed-out

Producing and maintaining / managing implementation documentation / deliverables

Managing the logistics of the team in terms of organising the movements, travel etc.

Ensuring robust management of documentation in within Teams and SharePoint

Organisation and management of project workshops as required

Responsible for reporting, ensuring that it is complete and accurate, issued on a timely basis and creates good visibility of activity / progress, costs, risks, issues, decisions, etc

Supporting the application of project management frameworks, tools, techniques, and processes

Responsible for working within a defined governance framework and supporting the management of the stage gate process, deliverables and outcomes

Managing the time capture process for the implementation team as an input into the monthly financial forecast review process

About you

Extensive use of Microsoft Office applications predominantly Outlook, Sharepoint and Project

PMO experience / Experience of supporting Programmes

Customer focussed, both within the WFM Team and across the UK&E Division

Comfortable with large amounts of data and operating within a complex environment.

Ability to deliver high quality formal reports and presentations within tight timelines.

Ability to communicate across a diverse community of stakeholders; good networking and influencing skills.

Developed collaboration skills combining an open and inclusive approach with the ability to operate as a strong team player.

Strong experience in process, tracking and reporting management on behalf of a multi-faceted internal delivery team

Experience working in a matrix organisation providing services across disparate locations, capabilities and stakeholders.

We would like to see a proactive individual with excellent communication and leadership collaboration skills able to work at ease in a pan UK, international, multi-cultural environment and matrix organization. You will show ability to work in a dynamic environment, managing multiple & changing priorities. The successful candidate will be a tenacious professional able to roll their sleeves up and work within a fast paced and agile environment

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

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About Company

Company: Serco Group

Company Location:  Hook

About Serco Group