Overview

Inbound Customer Service Representative Jobs in Albuquerque, NM at Aston Carter


Title: Inbound Customer Service Representative

Company: Aston Carter

Location: Albuquerque, NM

*Description:*

Responsible for taking inbound calls from people throughout New Mexico needing assistance with the special enrollment period (i.e. dropped out of Medicaid, dropped out from employer, need temporary insurance) -Could also be taking questions regarding Medicaid application and password resent

When they enroll online they have to show proof of citizenship, SSN, valid ID, etc. and individuals will need to send in pictures and they will confirm if this is valid and matches the application

Will also transfer quite a few calls from individuals to the correct payer when they call in regarding their insurance, bill, ID card, etc.

Some individuals they will be talking to will need assistance through the portal, tax questions, could be frustrated with the process and have a lot of questions

Skills:*

Customer service, Call center, Data entry, Inbound call, Customer support, Health care, Customer service call center, Bilingual, Customer care

Top Skills Details:*

Customer service,Call center,Data entry,Inbound call,Customer support,Health care,Customer service call center,Bilingual,Customer care

Additional Skills & Qualifications:*

MUST HAVE: -2+ years of customer service experience (i.e. retail, call center, barista, server, etc.) -Someone is focused on service and customer service with their customers

Someone who is able to multi-task and doesn’t get overwhelmed while talking and researching information

Someone who is not afraid of change and is adaptable/coachable

NICE TO HAVE: -Previous healthcare call center is preferred

Previous experience with Medicaid is preferred

Prefer call center experience (specifically inbound experience) -Bilingual in Spanish and English

Previous experience in Salesforce (only application that they use)

Experience Level:*

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about …