Income and Housing Officer Job at Look Ahead Housing and Care – in Westminster

Job Description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job details

Job reference


Date posted


Application closing date





£30,000 per annum


25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Contractual hours



Full time

Job category/type

Full Time, Permanent

Income and Housing Officer

Job description

Recruiting for an Income and Housing Officer to join our Landlord Services team in Westminster!

GBP £30,000 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation’s rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

Managing a patch of 500+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.

Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI’s increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.

In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.

Key Responsibilities:
Take responsibility for maximising rent collection across a defined patch of Look Ahead’s portfolio of properties ensuring that rent collection targets are met and tenancies sustained

Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases

Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead’s debt collection agency

Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.

Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.

Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements

Serve NTQs, NOSPs, NRPs and carry out home visits as requested.

Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance

Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers

Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form

Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions

Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies

Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services

Contribute to special projects such as tenancy audits and suspected sub-letting

Assist in the training of new support staff in the tenancy aspects of support for customers.

Any other relevant tasks as required by the Housing Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.

Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.

Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.

An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment.

The ability to communicate clearly with non –housing management staff and explain cases in a non technical way.

A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.

A willingness to “go the extra mile” when working with our customers.

Skills, Knowledge and Experience:
Experience of monitoring rent accounts and managing rent arrears

Experience of using computerised rent systems to monitor arrears and record information

Extensive knowledge of welfare benefits, especially housing benefit

Experience of liaising with housing benefit departments, the DWP and other external agencies.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We welcome applications from people of all backgrounds.

About Company

Company: Look Ahead Housing and Care –

Company Location:  Westminster

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About Look Ahead Housing and Care -