Overview

Information Receptionist Job at US Veterans Health Administration – in Las Cruces, NM

Job Description

Duties

Summary


This announcement is for a total of five (5) positions. Four will be located in El Paso, TX, and one will be located in Las Cruses, NM.

This position is located in Voluntary Services at the El Paso VA Health Care System Information Desk. This position is a 100% public contact position whose purpose it is to assist patients, visitors, and staff obtain information and/or directions needed to complete their business at the clinic.

Responsibilities

Serves as the first point of contact for many of the customers.

Identify situations of an emergent nature, so the patient’s health and well-being are not jeopardized.

Speak in clear and simple language to ensure understanding.

Receives visitors and callers, determining the nature of business, and directing visitor or caller to his/her destination.

Responds to phone and face-to-face inquiries.

Calls other services/sections and units throughout the medical center to obtain information for visitor or caller, as appropriate.

Answers the telephone and routes calls.

Assists visitor or patients by placing telephone calls to arrange transportation.

Identifies problems and facilitates solutions.

Perform other related duties as assigned.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Work Schedule: Monday – Friday, 7:45 a.m. – 4:30 p.m.

Recruitment & Relocation Incentives: Not authorized

Financial Disclosure Report: Not Required

Travel Required

Not required

Supervisory status

No

Promotion Potential

None

Job family (Series)

0304 Information Receptionist

Similar jobs

Receptionists

Requirements

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this job

Subject to a background/security investigation

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after 12/31/1959

May be required to serve a probationary period

Selected applicants will be required to complete an online onboarding process

Qualifications

All qualification requirements must be met by the closing date of the announcement. In order to qualify, you must meet one of the following:

General Experience: Applicants may qualify based on general experience. To be creditable, general experience must have been equivalent to at least the next lower grade level. General experience for this position is progressive experience acquired in a clerical, office or other work setting which equipped the candidate with knowledge and skills needed to perform the duties of this position as outlined in announcement.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed two years of education above high school or awarded an associate’s degree. NOTE: One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. You must provide transcript and it must clearly outline the number required number of credit hours that you earned or the date that you were awarded your degree. The transcript must include your name, institution, date awarded degree, or the number of credit hours earned.

OR

Combination of General Experience and Education: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of general experience and education beyond high school. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirement. For example: An applicant has 8 months of qualifying experience and 20 semester hours of college. The applicant meets 67 percent of the required experience and 33 percent of the required education. The applicant meets 100 percent of the total requirements and is qualified for the position.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

Customer Service

Interpersonal Skills

Listening

Self-Management

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Physical Requirements: The majority of duties performed will be while sitting at a desk. However, incumbent may be required to push a wheelchair, bend or kneel to obtain information or walking to assist patients. Incumbent may also need to assist patients in ambulation, carrying of packages, etc.

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (915) 564-6100.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

Best qualified – applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly qualified – applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;

Well qualified – applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and

Qualified – applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

Application of Veterans’ Preference: Category rating and selection procedures place those with veteran’s preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

Background checks and security clearance

Security clearance

Other

Drug test required

No

Required Documents

Required Documents

IMPORTANT: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.)

To apply for this position, you must provide a complete Application Package which includes:

Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

Cover Letter

DD-214/ Statement of Service

Disability Letter (VA)

OF-306

Other (1)

Other (2)

Resume

Separation Notice (RIF)

SF-15

SF-50/ Notification of Personnel Action

Transcript

Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help

This job is open to

The public

U.S. citizens, nationals or those who owe allegiance to the U.S.

About Company

Company: US Veterans Health Administration –

Company Location:  Las Cruces, NM

About US Veterans Health Administration -