Information Specialist Jobs in Arlington at American Diabetes Association
Title: Information Specialist
Company: American Diabetes Association
This position engages and provides support to people with diabetes, their caregivers and health care providers in consultative open-ended interviews to identify and provide critical non-medical information on diabetes. This position delivers diabetes information through telephone calls, emails, and chat. In addition, the position engages with all other ADA constituents, members, journal subscribers, subscription agencies, ADA local office staff and donors. This position requires a team player who will support the department and organization mission.
Assess the needs of the constituent or member and provide excellent customer service
Ability to prioritize and handle incoming inquiries appropriately
Navigate website and access information in multiple databases rapidly to respond to constituent questions
Analyze and interpret diabetes content to deliver information and responses in a clear and concise way
Identify information gaps for ADA content and materials and provide feedback to managers and other team members.
Coach new hires (side-by-side observations).
Meet department quality assurance standards and metrics
Follow established organization policies, procedures, and information protocols
Quickly develop a rapport with constituents and share how they may become donors, advocates, and volunteers for the Association
Perform other duties as assigned
Strong customer service
Basic working knowledge of Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
Ability to quickly learn and use new software programs
Essential Soft Skills (Patience, Empathy, Active Listening, Effective Communication, Positive Attitude)
Ability to work alone and/or collaboratively
Outstanding written and oral communication
High School or Equivalent
2 or more years customer service/call center experience
Spanish (fully fluent in both written and spoken) a plus
This position involves sedentary work in remote setting with possible travel including overnight and occasional weekend stays; and, working primarily with fingers and the whole hand or arm, as in handling, typing, etc.; ability to receive, process, and understand guidelines through spoken language. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
American Diabetes Association recruits, hires, trains and promotes the most qualified persons without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, family responsibilities, matriculation, physical or mental disabilities, political affiliation, or status as a protected veteran.
Work LocationsVA13 Center for Information 2451 Crystal Drive Arlington 22202
Job PostingApr 11, 2022, 1:13:49 PM