INFORMATION TECHNOLOGY MANAGER Job at City of Tucson – 3.7 in Tucson, AZ

Job Description


The City of Tucson Information Technology Department (ITD) provides support for all departments within the City organization spanning several lines of business including citizen services, public safety, public works, back-office business applications, project management, analytics & GIS, and, web applications. The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.

The ITD is seeking an IT Manager to join our Business Management Team and lead the Project Management, QA and Training team.

The Business Management Team provides project management, training & quality assurance services, web and citizen applications, analytics and GIS services, and business relationship management to City departments. Each of these service-oriented teams are in support of ITD’s mission and our client stakeholders.

General Description

The ideal candidate will encompass the following attributes:
Bring an agility culture and agile process to the Project Management Office and manage a portfolio of complex initiatives that span across one or more business units.

Have a “sleeves up” approach to direct project management responsibilities on some implementations, as well as a high-level overall ownership of the delivery and refinement of PMO services in the enterprise environment, including the development of a strategic PMO and direct supervision of other project managers.

Institutes criteria for requirement scoping, establishes scalable planning practices, and leads execution of work on large- and small-scale technology projects according to strategic direction.

Develop organizational KPI’s to expose timeliness, budget, quality, effectiveness across the organization. Serve as primary PMO gatekeeper of the IT change control process.

Refine and write standard operating procedures and build templates to support scalability of PMO to manage scope, budget and risks in the IT portfolio to ensure PMO is aligned with ITD and City strategic goals.

Increase compliance to process, documentation and data governance. Drive efficiencies through the PMO using agile methodologies to engineer optimizations, remove obstacles, and coach collaboration and leadership.

Drive efficiencies in policies, processes, and practices around project criteria and documentation.

Provides leadership to the identification and assessment of technology training needs throughout the City.

Leads and develops individualized and group training programs that address specific technology business needs.

Drives technology quality assurance through the technology development and implementation lifecycle across various software teams

Reviews test strategies and encourages the development of new test strategies for technology applications and solutions to maintain a continuous improvement environment and promote quality and efficiency.

Leads a team of 4 Project Managers and 2 QA/Training team members

Essential Functions

Exercises regular independent judgment while performing the following:

Regularly directs or supervises the work of at least two fulltime employees at the supervisor level in the section. Coordinates assigned supervisory personnel and their projects ensuring timely and quality activities for the benefit of the section, division, department, City and the community.

Oversees the planning, implementation, direction and management of all functions and resources of the section to achieve the strategic objectives of the department and the City in an efficient and effective manner.

Assists with the implementation and evaluation of department policies, programs, projects and procedures. Assists with implementing the department vision through section activities and leads the section to maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other coordinating human resources actions.

Develops and administers the section budget with staff assistance. Analyzes organization and community needs, analyzes trends, reviews statistics and opportunities communicates to the department leadership of impending developments. Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City.

Implements the values of the organization through example and accountabilities.

Ensures that section operations conform with local, state, and federal governmental regulations and other applicable rules and requirements.

Facilitates solutions to problems facing the department. Maintains technical or professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities.

Provides advice and direction to technical and professional employees on matters pertaining to systems development, quality assurance, computing and telecommunications equipment requirements and staffing.

Leads the development and continuing refinement of the City’s critical systems-related programs.

Develops the migration and integration of the City’s separate systems into an enterprise-wide architecture.

Resolves customer service issues by meeting with customers, researching service problems, identifying problems and providing solutions.

Manages and directs projects by developing timelines and project parameters, reviewing and approving plans and documents, devising solutions to problems, ensuring projects are completed effectively and efficiently, reviewing and approving agreements, authorizing payments, conducting and attending meetings and meeting with associated parties.

Performs administrative duties by preparing and reviewing reports and correspondence, reviewing and developing policies and procedures, providing advice, researching and analyzing information.

Minimum Qualifications

Minimum Education Level & Type: Bachelor’s Degree

Minimum Experience Qualifications: At least 5 years of experience in information technology. At least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area.

“Lead” is defined as leading at least one (1) full-time FTE in a work unit. It does not include leading projects, departments, contractors, interns, etc.

“Supervisory” is defined as having supervised at least one (1) full-time FTE.

Preferred Qualifications

Bachelor’s Degree in Information Technology, Planning, Business/Public Administration, Communication, Marketing, Public Affairs, or closely related field

Demonstrated experience building and managing project portfolios

Deep and documented knowledge of project management tools and techniques, including MS Project, Agile, Waterfall, SDLC, SCRUM, etc.

City, County, or State government experience

Demonstrated experience leading complex projects using multiple project management techniques

Deliver clear and concise written and verbal messages in a structured manner, manage differing points of view, tailor communications/style to audience, and craft presentations with quality expected for senior level management and/or broad public distribution

Ability to identify and structure problems, prioritize issues and solution development, plan and conduct work, process information, and place information into a relevant context or framework

Demonstrated ability to build and maintain project schedules and budgets

Strong interpersonal skills, be an excellent communicator, have direct experience managing IT personnel, and the ability to collaborate with a wide range of stakeholders.

Selection Plan

Please note: An uploaded resume is required for this application. Failure to upload your resume will be considered an incomplete application. The uploaded resume will need to support the information selected/provided in the submitted application.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and their responses to their supplemental questions. The most qualified applicants will then be invited to participate in the following assessments:

Virtual Oral Boards will be held the week of September 20, 2020

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant’s ranking on the Civil Service list will be based on their final score which will be calculated as:

10% of your rating for education and work experience

10% of your rating for your resume

80% of your rating for your panel board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview. The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email [email protected] at least 48 hours prior to the evaluation.


Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from [email protected] and check your email account regularly. Failure to respond or follow instructions will result in disqualification. All email inquiries should be directed to Erin Gallego at [email protected]

Pre-Employment Medical Testing Requirements


About Company

Company: City of Tucson – 3.7

Company Location:  Tucson, AZ

About City of Tucson - 3.7