IS Site Manager Jobs in Goodyear, AZ at Cancer Treatment Centers of America
Title: IS Site Manager
Company: Cancer Treatment Centers of America
Location: Goodyear, AZ
Salary: $80K – $100K*
Category: Hospitals & Medical Centers
Cancer care is all wedo
Hope in healing
Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.
The IS Site Manager serves as the primary IS representative to one or more hospital facilities and is responsible for client satisfaction. The position is expected to consistently provide excellent customer service, as well as represent stakeholder needs and goals within the organization to ensure quality. In addition, the Site Manager will build strong consultative relationships with Managers and Directors at the site, and interact regularly with the facility senior executive team.
The IS Site Manager will provide leadership for the planning, operations and problem-solving for the on-site IS Stakeholders. Additionally, the Site Manager will oversee the productivity and output of the on-site IS Stakeholders and ensure adherence to published service level agreements and standards. Oversees the activities and personnel associated with providing IS services to clients by identifying, prioritizing, and confirming resolution of reported problems.
The manager assists and advises in development and setting up of long-range plans and goals for the on-site IS environment at the hospital. This position is also responsible for overseeing all support incidents, including priority one tickets and escalations related to the assigned interactions or problems with the objective of the Site Manager and team to resolve these tickets within a defined timeframe by using standard processes; ensuring all service level agreements and customer satisfaction goals are achieved. Production support includes, but is not limited to, root cause analysis, escalation, reporting, tracking and resolution of all service issues with a continual focus on high availability.
The Business Analyst responsibilities include reviewing, analyzing, and evaluating user requests for enhancements, new applications and process improvements for a solution driven result enterprise wide. The role is responsible for business process analysis, standard documentation of requirements, support & problem solving and communication of changes in applications. The role will partner with the other IS teams that are subject matters experts on our business applications.
Education / Experience Level
Bachelor Degree in Business Administration, Management, or Information Technology required
5 – 8 + year experience in client relationship management and business requirements management
Business Analyst certification, preferred.
Experience in a healthcare…
About Cancer Treatment Centers of America
Cancer Treatment Centers of America (CTCA), headquartered in Boca Raton, Florida, is a national, for-profit network of five hospitals that serves cancer patients throughout the United States. CTCA follows an integrative approach to cancer care that uses conventional approaches like surgery, chemotherapy, radiation and immunotherapy to treat the cancer, while also offering integrative therapies to help manage side effects like pain, nausea, fatigue, lymphedema, malnutrition, depression and anxiety. CTCA was originally headquartered in Schaumburg, Illinois. In January 2015, the corporate office was moved to Boca Raton, Florida, and was renamed Cancer Treatment Centers of America Global, Inc. CTCA was founded by Richard J. Stephenson after his mother, who had cancer, died. Stephenson was not satisfied with the treatment options which were then available to his mother and opened the first CTCA hospital in 1988. The first hospital to open was CTCA at Midwestern Regional Medical Center (Midwestern) in Zion, Illinois. Four other hospitals opened between 2005 and 2012.