IT Help Desk Analyst – Senior Jobs in Louisville, KY at Baptist Health System Inc
Title: IT Help Desk Analyst – Senior
Company: Baptist Health System Inc
Location: Louisville, KY
Salary: $80K – $100K*
Category: Hospitals & Medical Centers
In this position, you will diagnose and troubleshoot issues, provide helpdesk staff with daily technical guidance on activities associated with the identification, prioritization, and resolution or triage of issues. You will work closely with subject matter experts to resolve or gain information to help resolve end user issues. Under minimal direction, you will be help ensure proper staff scheduling for 24×7 coverage. Other oversight responsibilities include, participating in and assisting staff with daily operations, event/outage management and proactive communication. The helpdesk lead will also assists the manager with performance appraisals. Requires experience and understanding of various information services departments and roles.
Position Requires a Bachelor’s degree and 2 years related experience or 2 years direct experience in lieu of a degree. Direct experience supporting hospital or clinical systems is strongly preferred.