IT Help Desk Technician Job at Milestone Technologies – in Seattle, WA

Job Description

We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.

  • Provide hardware and software IT support and technical education to end users both remotely and onsite.
  • Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible.
  • Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
  • Supports user requests and performs break/fix or remote installations as needed.
  • Supports AV for internal and customer facing events.
  • Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
  • Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
  • Document our systems and ensure our processes are always improving.
  • Displays learning agility by actively seeking answers when technically challenged.
  • Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.

Job Type: Full-time

Pay: $33.00 – $35.00 per hour


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Work Location: One location

About Company

Company: Milestone Technologies –

Company Location:  Seattle, WA

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About Milestone Technologies -