IT Intern Job at Jacobs in Tampa, FL
Interfaces Directly with supported end-users to provide Software, and Applications problem resolution. Is familiar with Industry standard desktop operating system and office software suites. Provides Tier 1 technical support services to designated customer base.
Must be able to clearly communicate via Phone, portals and instant messaging with end users. Must have experience troubleshooting software and basic hardware. Should be qualified to perform the following functions:
Serve as the initial point of contact for resolution of desktop/laptop related problems
Troubleshoot, research, diagnose technical issues surrounding windows 7, MS Office, by telephone and email
Troubleshoot and maintenance of computer peripheral equipment such as printers, scanners, inkpads, etc.
Create and modify user accounts via Active Directory
Install and Maintain desktop systems
Understanding of process and ability to run Phone and network wiring through existing structures
Document, track and resolve work orders through internal ticketing systems
Basic understanding of Computer networks and network configurations
Monitor applications and escalate incidents to senior administrators and management teams for resolution as appropriate
Three (3) years of relevant experience in appropriate discipline or any equivalent combination of education, experience, training and certifications.
Must be able to obtain an active security clearance or an Interim Secret.
Work will be performed in a cubical environment inside a large facility. Work assignments vary based on client requirements. Position could require some night and weekend work.
Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
Equipment and Machines
General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
Work assignments dependent on requirements by the client. Schedule can vary.
Other Essential Functions
Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Must be able to interface effectively with individuals at all levels of the organization. Grooming and dress usually business casual, but dependent on client’s standards. Must not pose a safety hazard to employees working in the same general area.
The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Learn more about your rights under Federal EEO laws and supplemental language .
Company Location: Tampa, FL