IT Security Administrator Intern Job at Digital Hands in Tampa, FL
Working within the Digital Hands Security Operations Center (SOC), the IT Security Administrator Intern works within a Network Operations (NOC) environment, monitoring alarms and responding to incident tickets coming from a wide variety of IT and networking systems across customers’ environments, including security and network infrastructure, servers, and appliances. The IT Security Administrator Intern acts as the initial point of contact for customer calls and performing Level 1 triage, remediation, and performs escalations as required to other teams in the SOC.
DUTIES AND RESPONSIBILITIES:
Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform.
Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required.
Schedule and perform installations of security software on customer devices.
Embrace opportunities to enhance and improve process workflows and the customer experience.
Able to perform other duties as assigned.
EDUCATION AND WORK EXPERIENCE:
Minimum of 1 years of experience in an information technology role.
Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions.
Experience with network troubleshooting of workstations, server, switches, and routers.
Bachelor’s degree (in process) in computer science or related field preferred.
Professional certifications such as A+, Security+ and Network+ preferred.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
A keen interest in security and the need for the confidentiality, integrity and availability of information and information systems to be maintained.
Knowledge of IT Security concepts.
Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.
Excellent analytical skills.
Excellent communication, presentation and listening skills.
High level of integrity, judgment and situational awareness.
Ability to work both independently and collaboratively with peers, across teams, and with management.
Flexibility and adaptability to change.
Capability of learning and performing all the activities that everyone on the shift does.
Excellent customer service skills.
Company: Digital Hands
Company Location: Tampa, FL