Overview

IT Service Desk Analyst Job at Omaha Steaks in Omaha, NE

Job Description

Service Desk Analyst-Level I



Love what you do. Omaha Steaks employees work every day to deliver experiences that bring families and friends together, across the country. We’re proud to sell world-famous steaks and a menu of outstanding, wholesome products. The work is worthy of our name and the exceptional customer experience makes a lasting impression.

Big brand, small company. Your work will help define the future of an American heritage brand and household name. Omaha Steaks reach is broad and impact is huge; our team is small, adventurous, and entrepreneurial. If you’re energized by making things happen, this is the place for you.

It’s all in the family. Literally. We’re a fifth-generation family-owned business, and they’re not peering down from boardroom windows — the owners and leadership team actually run the business every day. You’ll find genuine relationships with every employee, with a family focus on safety, health care, educational assistance, and wellness.

Purpose of this Position:
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Troubleshoots and resolves problems with software and hardware in a service desk and desk side support environment.

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Installs new hardware and software products as required and provides end-user training after installation.

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Moves and reconfigure equipment, assists in tracking PC inventory and serves as a resource for user training. Completes other duties and projects as required.

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Supports PC and MAC operations for all OS facilities nationwide.

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Demonstrates a consistent positive attitude to support a productive work environment cooperates communicates and works well with coworkers. Treats all employees and customers respectfully.

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Meets expectations for attendance and punctuality.

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Maintains a clean and safe work environment at all times and adheres to safety and security standards in the performance of all job duties, and immediately reports all safety hazards or incidents to a supervisor. Answers questions related to the general usage of the technology in question.

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Escalates unresolved issues to supervision or the proper client-side authority, as necessary.

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Handles special case scenarios when assigned by supervision.

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Contributes to overall team effectiveness and knowledge by sharing diagnostic advice and procedures with other analysts, when needed.

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Ensures that all issues are documented properly using the call tracking database provided for the account. Performs other projects and duties as assigned.

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Exhausts all diagnostic procedures provided in order to find a resolution for the end user. Seeks the advice of peers and supervision when an issue goes beyond the scope of material provided.

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Utilizes general troubleshooting techniques and knowledge bases provided in order to diagnose and resolve end user issues.

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Responds to and log incidents from end users having issues with software, hardware, and peripheral devices.

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Adheres to work rules and Company policies.

Knowledge, Skills and Abilities:
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4-year college degree in IT preferred.

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Extensive knowledge of computer hardware and software including Windows 7, 8, 10; MS office products, MAC OSX.

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Effective communication skills.

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Rotational on-call schedule;

Schedule Requirements:
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This is a Temp to Hire role. Please plan to work Monday-Friday 40 hours a week.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About Company

Company: Omaha Steaks

Company Location:  Omaha, NE

About Omaha Steaks