Overview

IT Support Specialist Job at D’Youville College in Buffalo, NY

Job Description

JOB SUMMARY



Provides end user technical support for Information Technology throughout the D?Youville network.

PRIMARY JOB DUTIES:
Troubleshoots, resolves, and maintains personal computers and other hardware devices to include servers, AV equipment, smartphones, VOIP phones, etc.

Provides end user support of all hardware, software, telecommunications and audio-visual training and support; demonstrates knowledge of software applications.

Sets up and images laptops, PC?s, tablets, smartphones and grants software access and directory rights for users; assists with network administration.

Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.

Assists in the implementation of hardware and software applications.

Demonstrates strong analytical, critical thinking and problem-solving skills.

Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions and share concerns.

Demonstrates the ability to apply technology in a clinical and a non-clinical environment.

Exhibits strong communication skills both within the IT Department and with other departments and at all levels.

KNOWLEDGE, SKILLS, & ABILITIES:
Possess critical thinking skills, proficiency in organizing resources and establishing priorities and strong interpersonal and communication skills.

Ability to plan and meet both short and long-term goals.

Working knowledge of Microsoft Office such as Word, Excel, PowerPoint, and Outlook and Office 365.

Excellent oral and written communication skills.

Excellent analytical and decision-making skills.

The ability and eagerness to promote a team environment by working in a cooperative and collegial manner with others to accomplish organizational goals and objectives.

Must be able to handle diverse work problems on a daily basis with the ability to resolve problems and handle conflict as part of a team.

JOB SPECIFICATIONS:
Education:
Associate’s degree in computer science (or related field) preferred.

Experience:
3 to 5 years of experience in an end-user support position within a LAN/WAN environment.

About Company

Company: D’Youville College

Company Location:  Buffalo, NY

About D'Youville College