IT Support Specialist Job at D’Youville College in Buffalo, NY

Job Description


Provides end user technical support for Information Technology throughout the D?Youville network.

Troubleshoots, resolves, and maintains personal computers and other hardware devices to include servers, AV equipment, smartphones, VOIP phones, etc.

Provides end user support of all hardware, software, telecommunications and audio-visual training and support; demonstrates knowledge of software applications.

Sets up and images laptops, PC?s, tablets, smartphones and grants software access and directory rights for users; assists with network administration.

Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.

Assists in the implementation of hardware and software applications.

Demonstrates strong analytical, critical thinking and problem-solving skills.

Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions and share concerns.

Demonstrates the ability to apply technology in a clinical and a non-clinical environment.

Exhibits strong communication skills both within the IT Department and with other departments and at all levels.

Possess critical thinking skills, proficiency in organizing resources and establishing priorities and strong interpersonal and communication skills.

Ability to plan and meet both short and long-term goals.

Working knowledge of Microsoft Office such as Word, Excel, PowerPoint, and Outlook and Office 365.

Excellent oral and written communication skills.

Excellent analytical and decision-making skills.

The ability and eagerness to promote a team environment by working in a cooperative and collegial manner with others to accomplish organizational goals and objectives.

Must be able to handle diverse work problems on a daily basis with the ability to resolve problems and handle conflict as part of a team.

Associate’s degree in computer science (or related field) preferred.

3 to 5 years of experience in an end-user support position within a LAN/WAN environment.

About Company

Company: D’Youville College

Company Location:  Buffalo, NY

About D'Youville College