IT Support Specialist Job at D’Youville College in Buffalo, NY
Provides end user technical support for Information Technology throughout the D?Youville network.
PRIMARY JOB DUTIES:
Troubleshoots, resolves, and maintains personal computers and other hardware devices to include servers, AV equipment, smartphones, VOIP phones, etc.
Provides end user support of all hardware, software, telecommunications and audio-visual training and support; demonstrates knowledge of software applications.
Sets up and images laptops, PC?s, tablets, smartphones and grants software access and directory rights for users; assists with network administration.
Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
Assists in the implementation of hardware and software applications.
Demonstrates strong analytical, critical thinking and problem-solving skills.
Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
Demonstrates the ability to apply technology in a clinical and a non-clinical environment.
Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
KNOWLEDGE, SKILLS, & ABILITIES:
Possess critical thinking skills, proficiency in organizing resources and establishing priorities and strong interpersonal and communication skills.
Ability to plan and meet both short and long-term goals.
Working knowledge of Microsoft Office such as Word, Excel, PowerPoint, and Outlook and Office 365.
Excellent oral and written communication skills.
Excellent analytical and decision-making skills.
The ability and eagerness to promote a team environment by working in a cooperative and collegial manner with others to accomplish organizational goals and objectives.
Must be able to handle diverse work problems on a daily basis with the ability to resolve problems and handle conflict as part of a team.
Associate’s degree in computer science (or related field) preferred.
3 to 5 years of experience in an end-user support position within a LAN/WAN environment.
Company: D’Youville College
Company Location: Buffalo, NY