Overview

IT Support Specialist Job at Childrens Home Society of Florida in West Palm Beach, FL

Job Description

Overview:
CHS: Reshaping the future for children from Children’s Home Society Florida on Vimeo.



Since opening our doors in 1902, CHS became a part of Florida’s history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida’s children and families!

As an IT Support Specialist you will provide second level technical support to the end user of the agency’s computer and equipment, including software, hardware. As the IT Support Specialist you will also provide direct support to divisional management teams for planning, contract, and proposal support.

This position will support Palm Beach, St. Lucie, Indian River, and Martin County.

WHY JOIN CHS?

Uplifting mission-driven work culture

Make an impact in your community and become a part of Florida’s history!

Growth and professional development opportunities

Great benefits package, including generous paid time off and holidays

Responsibilities:
YOU WILL:
Proactively monitor and provide direct end user hardware and software support to all end users.

Document and follow up with hardware and software issues.

Troubleshoot technology problems according to escalation protocol.

Maintain hardware and software inventory.

Configure and distribute hardware.Assist in testing new hardware and software prior to implementation.

Stay abreast of new technologies.

Document software license compliance.

Install/upgrade operating system and standard workstation software.

Provide technology training and user assistance.

Actively support the day-to-day IT Operations in assigned Divisions.

Work with the ED and management team to support the day-to-day IT operations in assigned divisions.

Provide project management for assigned divisional technology projects.

Monitor compliance with CHS IT standards and policies.

Oversee division’s compliance with security policies for data and software.

With Quality Management, oversee that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards.

Provide new staff orientation on IT procedures.

Provide telecommunications support.

Assist in the development of IT documentation.

Qualifications:
YOU HAVE:
Knowledge of:
Latest versions of Microsoft Windows and Microsoft Office, including Word, Excel and Outlook

Skills and proficiency in:
Planning, organization and time management

Oral and written communication

Interpersonal relationship building, collaboration and teamwork

Problem-solving

Ability to:
Build and cultivate relationships and networks, inside and outside the organization

Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Perform under strong demands in fast-paced, diverse, sometimes ambiguous environment

Maintain professional boundaries and handle confidential information appropriately

Handle highly stressful and sensitive situations in a professional manner

Perform at a high level of autonomy, with general supervision

Meet critical deadlines, while maintaining attention to detail, accuracy and quality

Commit to providing high customer satisfaction with positive service delivery results

Solve varied problems and document results using sound judgment

Conduct research, assemble and analyze data to prepare documents and draw valid conclusions

Build broad base of support among key decision-makers, influencers, stakeholders and constituencies

Lead and supervise others, with coaching skills that result in accomplishing goals through direct reports

Demonstrate the behaviors of the CHS Common Bond Values

YOU NEED:
High School Diploma or GED equivalent, required

Two year degree in technology, required

Bachelor’s degree in an IT related field, preferred

Equivalent combination of education and experience may be considered

Advanced technical certification in Microsoft or networking products, preferred

Three years of experience providing end user technical support , required

One year experience supporting LAN/WAN technologies, required

Together, good can be done.

About Company

Company: Childrens Home Society of Florida

Company Location:  West Palm Beach, FL

About Childrens Home Society of Florida