Overview

IT Support Specialist II Job at Indeed – in London

Job Description

Your Job


Are you passionate about technology in its many forms? Are you energized by interacting with people throughout the day, in person, on the phone, via email, and chat? Do you have a strong attention to detail and a desire to teach others?

Indeed’s IT Solutions team is seeking out a full-time IT Field Engineer (Level 2); if you enjoy leveraging technology and engaging in creative problem solving while working with diverse and intelligent people, this position is a great opportunity for you!

How you’ll spend the day…

Enthusiastically teaching our internal users how to best interact with and utilize technology; providing support as needed via ServiceNow, Zoom, and face-to-face interactions (When it is safe to do so)

Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like e-mail, printers, wired and wireless networks, video conferencing, and VPN

Providing new hire orientation. Onboarding new employees to Indeed

Tracking and maintaining your office’s equipment inventory

Providing technical support for live events and video conferences

Researching new and innovative solutions to the technical challenges that arise

Maintaining our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc

Learning from and educating your fellow team members

Who You Are

About you:
Strong command of English and writing talent

Interest in learning and taking on increasingly complex tasks

Ability to work individually and within a team

Undergraduate degree in a technical field or relevant experience

3+ years of experience as an IT Support Engineer, Analyst, or Administrator

Demonstrable knowledge of some or all of the following: macOS, Network Troubleshooting, GSuite, Slack, Zoom, 8×8, Windows

Hands-on expertise with a VoIP phone system (8×8 preferred)

Independent ability to research technical problems and solutions

Strong organizational and managerial skills and detail-oriented work ethic

Willingness to work flexible/odd hours at times, based on needs

Who we are

We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, March 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, long term incentives, an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

London 34,000 – 49,000 GBP per year

Our Privacy Policy and Benefits

View Indeed’s Applicant Privacy and Accessibility Policies – https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits – https://benefits.indeed.jobs/

About Company

Company: Indeed –

Company Location:  London

About Indeed -