IT SUPPORT TECHNICIAN Job at Ciazcon – in Durban, KwaZulu-Natal
Responsibilities of this Post:
Install and configure computer hardware operating systems and applications.
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Monitor and maintain computer systems and networks.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Provide support, including procedural documentation and relevant reports.
Replace parts as required.
Follow diagrams and written instructions to repair a fault or set up a system.
Set up new users’ accounts and profiles and deal with password issues.
Support the roll-out of new applications.
Respond within agreed time limits to call-outs.
Work continuously on a task until completion (or referral to third parties, if appropriate).
Rapidly establish a good working relationship with customers and other professionals, such as software developers.
Prioritise and manage many open cases at one time.
Test and evaluate new technology.
Diagnosing and repairing faults.
Requirements of this Post:
Relevant IT tertiary qualification
Previous experience an IT Support Technician.
Good communication skills, both verbal and written.
Self-driven to achieve goals, both immediate or more long term.
Company: Ciazcon –
Company Location: Durban, KwaZulu-Natal