IT Technician II Job at Benchmark Electronics, Inc in Rochester, MN

Job Description

Provides support for the computer software and hardware used by Benchmark co-workers. This position will be located in Rochester, MN.

Essential Functions and Competencies

Level I

Account Maintenance

Add, modify, delete user rights for various systems

Ensure correct approvals are in place for user rights

Support users with primary goal to support Hardware/Software in order to ensure Benchmark can make production timelines and goals

Install, debug and support any of the standard pieces of software installed at Benchmark (Includes PFS, Baan, Agile, Windows OS, MS Offices, etc.)

Support engineering software packages (CAD, etc.)

Configure, debug, and support data collection hardware (Includes scanners, printers, handheld terminals, etc.)

Assist users with LAN software and hardware use and problems

Perform User Training

Document processes and programs as required

Periodic off hours support as needed

PBX and Voicemail programming and administration as required

Track hardware and software (may include cell phones, pagers, laptops, software licensing, etc.)

Level II

Serve as a mentor to coworkers in IT Technician I role

Lead large projects to upgrade hardware or software

Present ideas for overall improvement of IT processes and technology usage

Troubleshoot basic to moderately complex IT problems and perform corrective actions under close professional IT guidance

Qualifications / Education / Experience

Excellent written and verbal communication skills, as well as presentation skills

Effective interpersonal skills

Effective multitasking skills and ability to take on additional responsibilities as required

Effective organization and prioritization skills

Demonstrate high attention to detail

Demonstrate discretion, confidentiality and professionalism when representing the company

Ability to support a 24/7 global business operation as required

Ability to work overtime as needed

Ability to work with and train diverse groups

Participate in a continuous improvement activity

See job analysis forms for specific stressors of the job

on complex issues as a technician

Level I 0-3 years of information systems experience

Level II 5+ years of information systems experience (includes a broader scope, more complexity than Level I) May provide leadership and mentorship to others in the information systems activity

2 year technology degree preferred, or equivalent combination of education and experience as approved by executive management.

Job Category

Information Systems

Job Location

Rochester, MN, USA



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About Company

Company: Benchmark Electronics, Inc

Company Location:  Rochester, MN

About Benchmark Electronics, Inc