Overview

Junior Technical Implementation Specialist Job at DQNA – in South Africa

Job Description

As a Technical Implementation Specialist in the Analytics and Data team, you will assist all teams locally (in South Africa) and internationally (Australia, UK, USA, LATAM, Asia, Europe and others) with the implementation of their tracking (predominantly in Google Tag Manager and Google Analytics).


You also are responsible for Google Analytics and Google Tag Manager Audits and Implementations; Datalayer provision and audits; measurement plans that cover macro and micro conversion points across platforms and Google Analytics events for audience creation and website optimisation and reporting insights; training internal teams and clients on Google Analytics and Google Tag Manager; blueprints for GA and GTM; documentation of the solutions implemented across the clients you work on and the ongoing maintenance of this. As part of the Analytics and Data team, you are also responsible for the QA of your colleagues’ work in order to improve the output of the team.

Place within the organisation

Reports to the Analytics Team Lead in the Analytics and Data Team in the Global Ops Team.

Works with the global ops team, international analytics teams, local and global commercial teams and global consultants (local and international)

Knowledge and experience

A Technical Implementation Specialist should be comfortable implementing and recommending Digital Marketing platform tracking solutions utilising Google Tag Manager and Google Analytics (GA4 and Universal) and should be able to adapt to any new platforms that our clients use. A key component of the role is to be able to troubleshoot issues and find solutions in a quick and efficient manner. In order to successfully perform this role, you will need the following hard and soft skills:

Hard Skills

Google Analytics Implementation

Attribution Models

Audience Setup

Channel Groupings

Content Groupings

Custom Dimensions and Metrics

Cross-domain and subdomain tracking

Data Imports

E-commerce Reports

Events

Filters

Funnels

Goals

Referral Exclusions

View, Property and Account Setup

Google Tag Manager Implementation

Tags

Variables

Triggers

GTM Best practices and naming conventions

Utilization of Folders

Utilisation of Workspaces

Creation of Templates

Google Analytics and GTM Audits and Recommendations

Google Analytics and Google Tag Manager Blueprints

Creation of Blueprints

Maintenance of Blueprints

Measurement Plan Setup

Macro and Micro Tags (across platforms)

Google Analytics Events for Audiences

Google Analytics Events for Website Optimisations and Reporting

Maintenance of Measurement plans

GA4 Measurement Plans

GA4 Set Up

Client Presentations and Training

Connected Tags

Conversion Setup

Custom Dimensions and Metrics

Understand Difference between GA4 and GA Universal

Ecommerce Setup

Event Setup

Parameter Setup

Property Setup

Supermetrics

Advanced Google Analytics Reporting and Navigation

Datalayer Audit (Ecommerce and Non-Ecommerce)

Datalayer Provision and Recommendations (Ecommerce and Non-Ecommerce)

Offline to Online Integrations (Data Imports in Google Analytics)

Troubleshooting:
Ability to support teams to resolve technology/platform problems as well as reporting discrepancies, tracking issues and any other tech-related issues which affect campaigns including but not limited to:

Data Discrepancies in Google Analytics

Data Discrepancies between Google Analytics and Integrated Platforms

Google Tag Manager and Website Tag Troubleshooting

Confidently debug GTM tagging (Either via Dataslayer, Omnibug, GTM Debugger or knowledge of JavaScript)

Firebase

Linking to GA4

SDK Recommendation

Basic JavaScript, CSS and HTML

Advanced Excel/ Google Sheets

Adobe Analytics Basics

Server Side Tracking

Consent Tracking

Knowledge of Digital Marketing strategy / online acquisition channels and attribution

Provide training to internal and external teams

Including but not limited to:
Google Analytics

Google Analytics 4

Google Tag Manager

Firebase

AppsFlyer

Soft Skills

Ability to think and act independently as well as collaboratively.

Relentless enthusiasm and highly reliable.

Ownership driven, pro-active to self-learn and make progress.

Confidently deal with enquiries around analytics from and establish influential relationships with both internal and external stakeholders.

An excellent communicator and be able to present ideas, verbally and in writing (to internal stakeholders and clients where required)

Strong technical communicator – able to turn complex technical concepts into simple and easy to understand concepts for both internal teams and clients.

Exceptional attention to detail and pride in any work produced.

Ability to work in a fast paced, dynamic, pro-learning environment on multiple priorities simultaneously. Strong ability to prioritize and manage own time as well as assisting teams where needed

Excellent problem solving skills

Display honesty and integrity (http://www.mindtools.com/pages/article/integrity.htm) at all times

Accountable for your actions even when making mistakes

Organized and detail oriented

Be approachable and open to constructive feedback

Display a hunger for knowledge and a willingness to learn for any situation

Tasks and responsibilities

Your tasks responsibilities include but are not limited to:
Full Ownership of a Portfolio of Tier 2 and 3 Clients

Google Analytics and GTM Audits, Audit Presentations and Reports

Google Analytics Onboarding and Implementation

Tag Management and Implementation through Google Tag Manager

Creation and maintenance of Blueprints and Measurement Plans for Client Portfolio

Presentation of Measurement Plans, Blueprints and Audits to Clients

Accountable for integrity in data collection and responsible for testing & Quality Assurance of deliverables

Troubleshooting Tagging and Data Discrepancies in GTM, GA, GMP, Facebook and GAds

Documentation of all projects, solutions and processes you work on for our clients in the client folder and file for scalability across team

Creating Data Layer specifications and implementation guidelines for client development teams

Identify opportunities for the business to cross-sell other services, including data analysis, attribution, ad-tech, CRM integration, marketing automation, conversion optimization, attribution, UX, Development, etc and flag opportunities to Team Lead or HOD and CS team.

Collaborate with Consultants, Campaign Managers and Client Services teams for best results

Stay up to date and educated on latest products and trends in measurement

Deliver tasks on time and at a high quality

Training to Incubeta teams and clients

Quality Assurance of colleagues’ work when requested

Contribute thought leadership collateral pertaining to digital measurement and analysis industry

Keep all task communication on Podio and assign a priority and time to completion on every task as soon as you are ready to start. Keep the progress status of all tasks in Podio up to date at all times.

Required certifications

GA IQ certification

Google Tag Manager Assessment

Data Studio Assessment

DV360 Certification Exam

SA360 Certification Exam

Campaign Manager Certification Exam

Growth opportunities

Next Role: Senior Technical Implementation Specialist

About Company

Company: DQNA –

Company Location:  South Africa

About DQNA -