Lead Back Office Verint Administrator – Work from Home Jobs in Hartford at Cigna
Title: Lead Back Office Verint Administrator – Work from Home
The Lead Back Office Verint Administrator is responsible for supporting, maintaining, and consulting on the configuration of application rules, profiles, and overall structure to support targeted use cases and other work requested by the Verint Product Owner, workforce leadership, and operational business partners. The Lead Administrator will also partner with the vendor, information technology, and workforce teams to oversee the product and governance of the solution in our operational environment within back office operations.
This position will include ownership of system administrator tasks and maintaining systemic rules for the Back Office functionality of the software suite, with the ability to troubleshoot and resolve reported issues and questions, or escalate as appropriate.
This role is a key member of the Product Ownership team and will report directly to the Verint Back Office Product Owner. This role requires a strong understanding of the Verint application, business objectives, pain points, all with one goal in mind: Provide best-in-class governance strategy and support by collaborating with change management teams, reporting, and training teams in order to identify the most effective processes, tools, and communication strategy for targeted enhancements.
Lead administration efforts launching Verint’s Desktop and Process Analytics, Workforce Engagement, Work Manager, and Performance Management solutions
Serve as Subject Matter Expert on Verint technology and establish strong partnership with the vendor. Support work efforts that will elevate Cigna to a beta-tester role to secure advanced new released of use cases that drive meaningful operating expense reductions.
Administer plans to deliver use cases as well as key metrics for active management and governance.
Identify and enforce key administrative activities, including establishing peer review process, designing, testing and validation of new rules/use cases, and maintaining appropriate reference and change log documentation.
Mentor junior system administrators and oversee administration activities delegated to junior administrators or administrators at Cigna’s Global Service Providers
Support creation and design of rules to accomplish new uses, and execute on required testing
Effectively partner with Talent Readiness & Optimization teams for change management, culture change as well as compliance to the delivered/implemented solution. Monitoring of identified key performance indicators to ensure project is delivering intended benefits and that defined process is being followed
Other duties as assigned
Verint Administrative experience required
Bachelor’s degree or 2-3+ years equivalent work experience
Strong analytical, problem-solving and decision-making skills
Demonstrated ability to collaborate and ability to develop and maintain effective relationships with individuals at various levels.
Ability to identify issues and opportunities and develop solutions with little oversight
Ability to work with a high sense of urgency
Advanced Excel knowledge required
This role is WAH/Flex which allows most if not all of the work is to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
For this position, we anticipate offering an annual salary of $86,600 – $144,300, depending on relevant factors, including experience and geographic location.
This role is…