Lead Personal Shopper Jobs in Davidson at Harris Teeter
Title: Lead Personal Shopper
Company: Harris Teeter
This is a full time position. SUMMARY.Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public’s image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.
Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles During down times, the Order Selector also performs the duties of bagger and/or cashier.
Customers are among Harris Teeter’s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Your job performance is required to demonstrate the highest level of customer service. Never be rude to a
customer under any circumstance.
Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on- duty.
Your full focus is required to be on the customer and bagging their order. You are required to:
Make eye contact with and smile at every customer.
Speak to customers in a genuine, clear, and enthusiastic manner.
Greet every customer and accompanying family members [especially children].
Always tell customer “thank you for shopping with us today!”
Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paper work; Communicate with customers; Communicate with store associates and Corporate Office.
Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.
Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manag…