Library Assistant Job at Bath Spa University in Bath

Job Description

The post is one of a team of Library Assistants working within the Customer Services team. You will play a key role in providing high quality support to all Library visitors, providing excellent customer service within our Library spaces, and as part of a roving support service across our campuses. You will help students with physical and digital resources, both in person and virtually through our email and online chat services, demonstrating excellent communication skills.

Whilst primarily based at Newton Park you will be working collaboratively with colleagues in campus libraries at Sion Hill and Corsham Court, including regular travel and undertaking shifts on a rota basis at different campuses. You will be expected to take an active role in departmental projects and working groups, and to help us to provide a responsive and ever improving experience for our users.

The successful candidate will have an excellent customer focus, assisting with a wide range of enquiries, including providing basic IT assistance.

About you (requirements)

You’ll be enthusiastic and committed to providing a high quality, customer focused service to our students and staff, with recent experience of working with the public and a proven ability in administrative work. Excellent communication skills, practical problem solving and a flexible approach to work are essential.

We are looking for someone with strong team working values and experience, who is organised and committed to their personal professional development.

For any specific queries regarding this post, please contact David Rooney (Customer Services Manager) [email protected]

About us

At Bath Spa University we work with one clear vision: to be a leading university in creativity, culture and enterprise. And we place collaboration at the heart of everything we do. We make sure our people are engaged and empowered by blending digital technologies, international perspectives, work-oriented connections and inspirational teaching. Together we’re on a journey to transform our students’ lives. And it starts with people like you.

Our dedicated Library and Learning Services team support teaching, learning and research in collaboration with staff and students. We aim to deliver a seamless experience across the University providing excellent digital and physical resources to our staff and students, whilst providing environments that encourage study, learning and creativity.

How to apply

For further information or to apply on-line please visit Bath Spa University jobs page. Please note that CVs will not be considered and those included with application forms will be removed. Any queries regarding the application process or our website should be emailed to [email protected]

We offer excellent facilities and benefits to our staff. These include a nursery, pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies

We value a diverse workforce and welcome applications from all sections of the community.

Interview Date: w/c 16 December 2019

About Company

Company: Bath Spa University

Company Location:  Bath

About Bath Spa University