Library Experience Adviser Job at Edith Cowan University – in Joondalup WA

Job Description

The Library Services Centre provides innovative, high quality, customer-focused library services including digital and information literacies and use of learning technologies, research skills, information resources, scholarly and cultural collections, and learning facilities that contribute to and enhance the University’s learning, teaching, and research goals. The Library delivers a wide range of online resources and services to all campus and study locations and to clients both on and off-campus.

ECU Library has an ongoing Library Experience Adviser position available leading library front line services across ECU’s West Australian campuses.

Library Experience Adviser– Ongoing full time

The Library delivers services in support of learning, teaching and community engagement.

Working under the broad direction of the Associate University Librarian, the Library Experience Adviser is responsible for the coordination, delivery and evaluation of front-line Library services, delivered online, and at ECU’s three West Australian campuses. The role provides direction and expertise to the Library Coordinators and campus teams in the delivery of these services.

Applicants will be expected to have:

A relevant tertiary qualification with subsequent relevant experience, or an equivalent level of expertise gained from a combination of experience, training or professional accreditation. Eligibility for Associate membership of the Australian Library and Information Association is desirable.

Demonstrated ability to effectively and positively manage performance, drive excellence in service delivery, and lead people and teams in a changing environment.

Demonstrated technical expertise and understanding of existing and emerging library trends, practices, challenges and technologies in the provision of frontline library services to the higher education environment.

Proven organisational, communication and interpersonal skills, including experience in enhancing stakeholder engagement and the ability to work effectively with multi-disciplinary teams and to produce deliverables within specified timeframes.

Experience with user experience design including identifying customers’ needs and value, managing customer relationships, marketing services to customers and continually evaluating and improving customer services both onsite and online.

Knowledge of trends and developments in academic libraries and the higher education sector.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence, and Courage.

Benefits & Remuneration

This ongoing position attracts remuneration of $90,220 to $101,090 plus 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.


Interested applicants are welcome to call Nicole Johnston on 08 6304 2767 for more information.

How to Apply

Please upload your resume along with a statement addressing the listed above.

Closing Date

Applications close on Sunday 14th August, 2022 at 11:30pm AWST.



ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

About Company

Company: Edith Cowan University –

Company Location:  Joondalup WA

Job Category:

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