Licensed Customer Service Representative – Remote Jobs in Dallas at UnitedHealth Group

Title: Licensed Customer Service Representative – Remote

Company: UnitedHealth Group

Location: Dallas

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Combine two of the fastest – growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making Healthcare data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doingyour life’s best work.SM

Leverage your experience into a customer service & sales career withUnitedHealth Group. As aLicensed Customer Service Representative, you’ll answer incoming calls from members, prospective members, and providers (no cold calling) to resolve a variety of health care inquiries. You’ll solicit basic information, answer questions, and provide options while serving as a consultant to help the callers select the right plan for their situation and budget. Don’t wait to join us! There’s never been a better time than now to start doingyour life’s best work.SM

This position is full – time (40 hours / week) with our site Hours of Operation from 8am – 8pm Monday – Friday and 9am – 5:30pm Saturday. We require our employees to be flexible enough to work any 8-hour shift during our Hours of Operation. Overtime may be required during our Open Enrollment period (October – December).Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Answer incoming phone calls from members and assist them by addressing inquiries, which may include: benefit and eligibility information, billing and payment issues, customer material requests, physician assignments, authorization for treatment, and explanation of benefits (EOBs)

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

Using knowledge of Medicare products to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs

Respond to customer inquiries via phone to follow up on questions, or to review current or new products and services

Conduct outreach to welcome new members as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)

Must have an Accident & Health Insurance Sales License that is active and in good standing in your state of residence

Familiarity with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications

Ability to work full-time (40 hours/week) Monday – Friday between 8:00am – 8:00pm Monday – Friday and 9am – 5:30pm Saturday. Overtime may be required during our Open Enrollment period (October – December).

Preferred Qualifications:

1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

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About UnitedHealth Group