Licensing Administrator Job at City of Hamilton – in Hamilton, ON

Job Description

About the City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities – home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason


JOB ID #: 17861

Licensing Administrator

Planning & EconomicDevelopment

Licensing & By Law Servics

330 Wenworth St. N. and Work-From-Home

NUMBER OF VACANCIES: All upcoming full-time vacancies

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week


SALARY/HOUR: $33.553 – $36.471 per hour

  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: All upcoming full-time vacancies. Applications will be considered October 20, 2021 to April 20, 2022

Job Description ID #: 6749

Vaccine Verification – As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.


Reports to the Supervisor of Licensing Administration. Responsible for providing information and assistance to the public regarding provincial and municipal legislation and interpretation of by-laws under the Licensing section. Maintain and build client relationships by providing sensational service motivated to assist the public.


Receives, processes and conducts reviews of various licence types, new and renewal applications as related to Licensing Section By-Laws.

Issues various types of licences by:
Verifying licence eligibility requirements

Verifying dates and schedules as needed, for licences which are date specific

Calculating and ensuring accurate payment of fees

Verifying submissions of required documentation and appropriate signatures to satisfy various Licence types

Approves and denies licences in accordance with Licensing Section By-Laws and makes recommendations and seeks assistance of the Supervisor as needed

Updates and maintains the AMANDA System as related to licences, compiling data, generating reports for statistical purposes, and complaints from the public, elected officials and other departments

Completes administrative work for Licensing Section By-Laws as related to individual schedules.

Responsible for counter operations.

Performs cashier functions, collecting payments for the Licensing & By-law Services Division and other departmental payments made at Licensing counters by operating equipment such as Point of Sale (LEGEND), MONERIS and ASUREID (card photo machine).

Balances daily receipts and reconciles to POS cash distribution totals. Prepares documentation for bank deposits.

Provides testimony in court proceedings, solely based on the accuracy and details of the application process.

Receives and answers inquiries from the public, staff, outside agencies, other municipalities and departments regarding a broad range of Licensing Issues.

Provides information to customers using various methods of communication (i.e. telephone, email, fax, letters and in person at Licensing counters)

Provides customers with instructions and examines documents, official papers and conducts internal investigations to determine their authenticity/validity for which the party is seeking information, relief and/or assistance.

Corresponds with local Police, the Ontario Provincial Police and/or the Alcohol and Gaming Commission of Ontario to research complaints of theft, fraud and non-compliance of Licensing Section By-laws.

Provides court administration, prepares Tribunal reports or other requested legal documents required for various outside agencies, i.e. Alcohol and Gaming Commission of Ontario.

Provides information to authorized requesters ensuring conformity with the Freedom of Information and Privacy Protection Act.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned.


Proven knowledge of legal and business office practices and procedures including, legal administration and customer service concepts normally acquired through an equivalent combination of education and relevant work related experience.

Working knowledge of related Provincial Legislation (including Alcohol and Gaming Commission of Ontario’s regulations and statutes), Municipal Act and City of Hamilton, Licensing Section By-Laws

Previous experience working in a legal or enforcement office environment.

Proficient in a computerized environment with strong working knowledge of Microsoft Office software (Word, Excel, Outlook and PowerPoint) and database software. Proficient at data entry, inputting with a high level of speed and accuracy. Demonstrated knowledge of AMANDA would be considered a strong asset.

Demonstrated ability to analyze and interpret statistical and financial information.

Demonstrated ability to verify data input and compares the same from a variety of sources in order to properly assess applications and reports.

Previous cash handling experience and financial reconciliation.

Must have a pleasant, courteous manner, able to deal with contentious situations and to exercise discretion, judgement, diplomacy and confidentially while working with the public.

Exceptional attention to accuracy and detail with the ability to multi-task and work in a fast paced, high volume, public environment.

Exceptional communication (verbal and written), interpersonal and organizational skills including the ability to assess priorities and work both independently and in a team environment.

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.

About Company

Company: City of Hamilton –

Company Location:  Hamilton, ON

Job Category:

About City of Hamilton -