Live Chat Representative Job at Twinkle Twinkle Nannies – in Remote

Job Description

Live Chat Representative responsibilities include resolving customer questions, recommending solutions and guiding product users through features and functionalities of our products.


  • Follow up with customers to ensure their questions are answered
  • Troubleshoot basic service issues and schedule on site service calls when necessary
  • Identify customer needs and help customers find specific information
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Share feature requests and effective workarounds with team members


  • Ability to manage priorities and workflow
  • Strong written and verbal skills
  • Proficiency in MS Office programs and a fast learner to newer programs

Job Type: Full-time

Salary: $17.50 – $27.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance


  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Signing bonus


  • High school or equivalent (Preferred)

Work Location: Remote

About Company

Company: Twinkle Twinkle Nannies –

Company Location:  Remote

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About Twinkle Twinkle Nannies -