Overview

Logistics Dispatcher Jobs in Fort Collins at Lab Logistics, LLC.


Title: Logistics Dispatcher

Company: Lab Logistics, LLC.

Location: Fort Collins

SHIFTS NEEDED:

Mid-Shift: Monday through Friday, 10:00 AM to 7:00 PM, including some weekends

COMPANY OVERVIEW:

Lab Logistics provides medical laboratories, hospitals, and health systems we service with cost-effective, and technology enabled courier services. We deliver healthcare supply chain activities and protect patient care by making sure specimens are delivered on time and in good condition. Our mission is to become the premier outsourced supply chain solution for healthcare logistics management.

JOB SUMMARY:

We’re looking to fill full-time Dispatch positions! Dispatchers manage a fleet of accounts by ensuring that all client routes are completed timely and accurately. This role is the primary communicator between our clients and couriers. Exceptional communication skills, both written and oral, are critical to the success in this role. The ideal candidate must have the ability to effectively multi-task in a fast-paced environment, demonstrate problem solving skills, must be detail oriented and be adaptable.

Position:

Logistics Dispatcher

POSITION OVERVIEW:

The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.

JOB RESPONSIBILITIES:

· Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.

· Assign and dispatch all will calls and STAT’s.

· Monitor online dispatch board for potential issues.

· Add, change or delete scheduled stops in planning.

· Research and resolve client issues quickly and accurately.

· Communicate unresolved client issues to direct supervisor immediately.

· Monitor status of deliveries and pickups to ensure timely delivery to client.

· Assist couriers as needed to help ensure routes are completed to client expectations.

· Review route sheets for accuracy.

· Negotiate courier payout.

· Monitor and utilize web-based applications, tools, and reports.

· Ensure policies and procedures as defined by clients and the company are being met.

· Prepare SOP for each account; shift turnover.

· Perform other duties as assigned.

REQUIRED SKILLS:

Effective communicator, both written and oral.

Excellent interpersonal and customer service skills.

Team oriented environment.

Strong problem solving skills and attention to detail.

Ability to multi-task in a fast paced environment.

Proficient in Microsoft Office or related software.

EDUCATION AND EXPERIENCE:

Some college or college degree in business, logistics or related field preferred.

3+ years of customer service experience required.

Courier software experience a plus.

PHYSICAL REQUIREMENTS:

Prolonged sitting at a desk.

Heavy communication via phone and email.

Ability to lift up to 15 lbs at a time.

Job Type: Full-time

Pay: $21.00 – $22.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Weekend availability

Experience:

Customer service: 1 year (Required)

Dispatching: 1 year (Preferred)

Work Location: One location

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About Lab Logistics, LLC.