Luggage/Customer Service Agent, Temporary, Full-Time (Albian Aerodrome) Job at Executive Flight Centre Group Ltd – in Fort Mackay, AB

Job Description

This position is a 14/14 Rotational Position / Accommodations Provided / Flights Provided

Closing Date: September 22, 2021

Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in Alberta, British Columbia and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airport users. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

Our Albian Aerodrome location is seeking an experienced Luggage / Customer Service Agent to support our diverse operations on a temporary basis. This is a full-time temporary rotational camp position with a fourteen (14) days on and fourteen (14) days off schedule. Flights, accommodations and uniforms are provided.

Main Functions:
The Luggage / Customer Service Agent supports all luggage handling and customer service operations in a safe and efficient manner. They are responsible for providing professional, courteous customer service to Albian Aerodrome passengers by addressing customers’ needs and processing transactions in a transportation and logistics environment.

Perform luggage handling and customer service responsibilities according to the EFC corporate standards, including:

Transport baggage from/to lodging camp and aerodrome;

Load and unload baggage from aircraft;

Ensure correct baggage loading information is reported, including any ballast and cargo;

Process missing/damaged baggage and incident reports as required;

Troubleshoot issues within the baggage handling process

Generate computer flight manifests and coordinate check-in process;

Verify passenger counts;

Complete check in process, baggage and direct passenger handling as assigned;

Communicate with line service employees in the preparation of aircraft for flight;

Book and maintain flights for EFC employees and approved individuals;

Assist with housekeeping and light field maintenance duties; and

Liaise with CNRL’s Flight Follow department with delayed flights and passenger issues, as well as with applicable ground transportation companies.

Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.

Through guidance of the CSA Lead, effectively manage tasks during irregular operations.

Input statistical data into Aerodrome systems and complete EFC/CNRL reporting requirements.

Provide services after hours on an on-call/as-needed basis.

General support activities related to Aerodrome Operations.

Maintain a tidy and orderly work area, exhibiting pride in work performance and contributing to a healthy and safe work environment.

Ensure exceptional, courteous and respectful customer service through compliance.

Comply with and participate in EFC’s Health & Safety and Quality programs and initiatives.

Perform any other duties as required.

Qualifications and Experience:
Previous experience in the aviation industry in a similar role is preferred.

Minimum of two years’ experience in Baggage Handling experience is required.

Minimum of two years’ Customer Service experience is required.

Valid Class 5 Driver’s License and clean Driver’s Abstract is required.

Ability to lift 50 lbs independently

Able to meet all required pre-employment and site access screening including, but not limited to, Common Safety Orientation (CSO) course, Horizon Contractor Orientation, Albian Site Orientation and Pre-Employment Drug & Alcohol test.

Proficiency in Microsoft Office products, including Word, PowerPoint and Excel, plus demonstrated ability to learn new systems.

Knowledge and experience with flight reservation software, including ability to make individual and group travel reservations, is preferred.

Able to effectively communicate both verbally and in writing.

Able to deal with individuals sensitively, tactfully, diplomatically, and professionally always, including demonstrated customer service and troubleshooting skills.

Highly motivated and able to work well independently with minimal supervision in a fast-paced environment.

Able to multi-task and establish priorities in a dynamic and changing environment.

Must always maintain a professional appearance and mannerisms.

Able to work collaboratively as a productive member of the EFC Team.

Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities and to apply for this role.

Please include your resume and cover letter in one document when applying for this position; indicating the position title and location you are applying for in the subject line.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

About Company

Company: Executive Flight Centre Group Ltd –

Company Location:  Fort Mackay, AB

Job Category:

About Executive Flight Centre Group Ltd -