Overview
Manager, Global Travel & Expense Employee Experience Jobs in Austin at Facebook
The successful candidate will be a global thought leader with a proven record of developing world class, transformative and scalable employee-enabling experience/services for Travel, Expense and Corporate Card activities. This role requires optimization of technology, process, training, metrics, and policy. Experience developing and executing complex global change management, communications and training is critical for success in this role. Reporting to the Director, Global Travel, Expense and Corporate Card, this is a high impact role requiring strong thought leadership, ability to analyze data, process and technology, and recommend/execute on strategic solutions to deliver optimal processes that will transform our global employee TEC employee support model. This role also requires strong background in driving change management and crafting communication strategies; collaboration with multiple key stakeholders and partners including Global Talent, Enterprise Engineering (IT), HR, Benefits, Peeps, Training and Communications organizations, as well as external vendors/service providers to ensure best-in-class service and technology. Success in this role involves nimble execution in order to transform our TEC employee experience with compliance, security and accurate reporting.
RESPONSIBILITIES
Assess current landscape for all TEC processes and systems impacting global Facebook employee experience, including evaluating all activities related to Help Desk and customer service as well as employee training, communication and policy-related matters
Develop approach and execute on global TEC policy governance, including: ongoing bi-annual updates, facilitation of cross-functional stakeholder collaboration, input and agreement to policy changes, governance, communication and change management activities, and ongoing service to employees regarding updates to policy
Ensure various compliance and regulatory requirements as needed, including and support global tax and other audits, SOX controls, special programs, mobility programs, GDPR and other jurisdictional requirements in every country in which we operate
Accelerate scale through automation and the introduction of advanced finance technologies, continuous monitoring and quality assurance in partnership with our HRIT and Enterprise Engineering (IT) teams
Develop strong client and stakeholder relationships, implement effective communication programs
Develop and implement performance metrics to monitor key performance and service standards. Identify and implement necessary knowledge, cross-training, skills and capabilities to execute efficient and effective transaction processing while maintaining a high level of customer confidence
Continually focus on process improvement and automation, increasing our ability to scale and leverage our team and infrastructure
MINIMUM QUALIFICATIONS
Bachelors degree in accounting, Finance or related discipline
8+ years of multi-disciplinary, global experience including shared services, outsourcing, vendor management, travel, customer and/or employee services
Experience transforming Travel and Expense Customer Experience processes, shared services, project management, systems implementation, and demonstrated deployment of digital finance technologies
Experience working and collaborating in a cross-functional global environment
Leadership experience aligning goals and resources and delivering results
Communication and change management experience and experience in iterat…
Job info:
Job Title: Manager, Global Travel & Expense Employee Experience
Company Name: Facebook
Location: Austin
Experince: 8 – 10 years
Job Category: Consumer Technology
