Overview

Manager of IT Job at JumpCrew in Nashville, TN

Job Description

Company Description



JumpCrew is a customer acquisition platform that integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth, fast-paced environment, and are brave enough to not wear a seat belt in a rocket ship so you can lean closer to the stars; then JumpCrew could be the place for you!

Job Description

We are seeking an IT Manager to lead a team of support technicians in all aspects of technology operations. The leader will develop and maintain a high level of technical competence over a varied range of products, including legacy systems.

The right candidate must be highly autonomous, possessing strong project and time management skills and have both the desire and ability to work in a fast-paced environment. Possess superior customer service skills, extensive knowledge of both computers (hardware and software) and demonstrate excellent written and verbal communication skills. A successful track record of designing simple, scalable solutions and troubleshooting complex network problems is also essential.

Responsibilities:
Manage the IT Service Desk team and evaluate performance

Assist in triage of tickets and re-prioritization based on business needs

Ensure customer service is timely and accurate on a daily basis

Ensure all customer requests and problems are logged, escalated and managed within the Service Management software tool

Recruit, train and support Service Desk representatives and technicians

Set and measure performance according to specific customer service standards

Contribute to improving customer support by actively responding to queries and handling complaints

Act as Liaison between front line support and higher-level technical experts (internal or external) to troubleshoot and resolve issues

Establish and implement standards and best practices through the entire technical support process

Follow up with customers to identify areas of improvement

Qualifications

1-2 years of direct management experience

Proven work experience as an IT Service Desk manager

Hands on experience with IT Service Management and remote control software

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Excellent written and verbal communications skills

Lead an IT team in past positions

Strong troubleshooting methodology and analytical skills.

Demonstrated initiative (self-starter) and ability to stay current with new technologies and best practices

Knowledge of basic LAN/WAN networking including wireless access points, Warehouse Management Systems (preferred), VOIP Phone Systems (preferred)

Additional Information

The Perks…

Location: Nashville Office

Generous tenure-based PTO plan

9 company holidays

Healthcare benefits

401k

Learning and career growth opportunities

In-house kitchen with coffee

Regular company outings – lunch and happy hours!

About JumpCrew

JumpCrew integrates marketing with sales to accelerate our client’s business growth. We also leverage this expertise to acquire and digitally transforming publishers. JumpCrew’s solutions combine technology with a human touch. We work with a growing roster of clients in publishing, healthcare, media, and technology to help them build awareness, increase leads, and convert sales.

The company is headquartered in Nashville, TN. JumpCrew has been recognized as the #1 best small company to work for in Nashville (2017), one of the best places to work in Nashville (2018 & 2019) according to the Tennessean and is one of Crunchbase’s 50 hot startups. For more information, visit https://jumpcrew.com/.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Company

Company: JumpCrew

Company Location:  Nashville, TN

About JumpCrew