Markets Agent Russian Job at Accenture – in Dublin, County Dublin

Job Description

Review issue details and analyse, determine and resolve issues for clients

Provide feedback on trends identified in review

Have a passion for Social Media platforms and services

Love resolving issues for your customers

Ability to diagnose and solve problems facing multiple clients

Assisting the Quality Analyst and Reporting Analyst in driving quality customer care outcomes

Become a Subject Matter Expert in the tools process

Provide support and cover for the Team Lead

Leverage user reports corresponding with users pertaining to reported objects and other

sources within the online queue

Answer many different inquiries through the online queue

Review user accounts daily to determine whether or not they are spam accounts

Ensure the maintenance of high quality support and a high degree of professionalism

You will have access to sensitive user data

NOTE In this position, there may be photos and URLs that contain adult or graphic material

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment accenture.com

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Education minimum Leaving Certificate OR equivalent

Strong attention to detail and a self starter

Team player and independent

Someone who goes above and beyond on projects A Z

Communicates clearly verbally and via email

Ability to quickly absorb training on tool functionality

Penchant for web technology consumer of various web and mobile apps

Strong interest in quality and user experience

Experienced at using search engines to find information on the internet

Familiar with and user of Social Media products

Excellent work pacing time management skills, able to work independently

Attention to detail is essential to ensure the quality of work execution

Able to work in multiple tools web browser windows at one time

Motivated, takes initiative, high energy

Familiar with MS office mainly excel for updating progress

Excellent interpersonal written skills

Fluent English speaker

Self starter, can easily adapt to change new functionality, changing policies

Good problem solving abilities

Demonstrated consistent high performance while achieving quality scores and metrics

Success in this position requires exceptional client service skills A willingness to experiment The ability to thrive in a dynamic, team focused environment And a passion for helping others achieve

About Company

Company: Accenture –

Company Location:  Dublin, County Dublin

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