Overview

Medical Call Center Representative Jobs in Keller, TX at Physical Rehabilitation Network


Title: Medical Call Center Representative

Company: Physical Rehabilitation Network

Location: Keller, TX

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Benefits:

Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
Life insurance
Disability insurance
Employee discount
Flexible schedule
Flexible spending account
Employee assistance program
Health savings account
Other

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Skills:

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

About Us:
For over 30 years, Physical Rehabilitation Network (PRN) has specialized in delivering quality physical therapy care and workplace ergonomics solutions, complemented by its respected comprehensive practice management solutions, which provide non-clinical administrative support services to physical therapists. We are known for our leading, value-driven practice management services and innovative, outcomes-driven physical therapy care models which support our growing network of 16 states across the western and central portions of the U.S.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

Salary Expectations?

Experience:

Call center: 1 year (Required)

Language:

Spanish (Required)

Work Location: One location

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About Physical Rehabilitation Network