Overview

Member Service Representative (Part-Time) – Sandhill Jobs in Columbia at Navy Federal Credit Union


Title: Member Service Representative (Part-Time) – Sandhill

Company: Navy Federal Credit Union

Location: Columbia

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

Military Times 2021 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes® 2021 The Best Employers for New Grads

Forbes® America’s Best Employers

Newsweek Top 100 Most Loved Workplaces

2021 People Companies that Care

FortuneBest Workplaces for Women

Fortune100 Best Companies to Work For®

FortuneBest Workplaces for Millennials

Computerworld® Best Places to Work in IT

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust, and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.

Responsibilities

Analyze, research, and resolve problems and discrepancies related to member accounts/loans

Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

Counsel current and prospective members about Navy Federal’s products and services

Ensure cash and other negotiable instruments are handled properly

Identify opportunities to cross service products and increase product penetration

Perform platform banking functions

Understand and comply with federal and other regulations relating to financial products and services

May assist with Branch Office vault opening, closing and balancing procedures

May serve as a Branch Office and/or ATM vault custodian

Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment

Working knowledge of savings and checking products, accounts, and services

Effective active listening skills to accurately respond to inquiries and account requests

Effective organizational, planning and time management skills

Effective research, analytical, and problem-solving skills

Effective skill building effective relationships through rapport, trust, diplomacy, and tact

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill maintaining composure in a high production and changing environment

Effective skill navigating multiple screens and PC applications and adapting to new technologies

Effective skill performing mathematical calculations and working accurately with numbers

Effective verbal and written communication skills

Desired -Experience in member/customer service preferably in a call center, retail banking or financial institution

Desired -Experience in working in a credit union environment

Hours:

Available Monday – Saturday:…

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Navy Federal Credit Union