Merchant Services Implementation’s Specialist (Associate) Job at JPMorgan Chase Bank, N.A. – in Dublin
Project Manage client Implementations assigned by the VP of Implementations.
Liaising with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
Leading and attending conference calls with internal teams and Merchant facing staff as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution. Develop advanced skills in technical payment processing solutions and configurations.
Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
Take ownership of any issues discovered throughout the project lifecycle.
Applicants for this position will ideally have a qualification in business administration, finance or a related discipline, with previous years’ experience in the merchant implementation area, and have:
Very strong organizational skills and attention to detail.
Ability to multi-task and prioritize tasks.
Must be highly service-oriented with previous client facing experience.
Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
Self-starter – takes ownership and drives through to resolution.
Demonstrate leadership skills with the ability to own and escalate accordingly.
High level of experience with computer software systems including Excel, Word and MS PowerPoint.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Company: JPMorgan Chase Bank, N.A. –
Company Location: Dublin