Overview

Mid. Level Help Desk Support Services Specialist Job at ASD, Inc. – in Pentagon, DC

Job Description

Provide client end-user IT support to the Immediate Office of the Secretary of Defense for a high availability, workstation-based, computer network. This includes a variety of IT and communications capabilities and a complementary mobility solution, which are fully compliant with Department of Defense (DoD) standards-based architectures. Work and lead a team of service desk analysts providing support to the Office of the Secretary of Defense. Respond to phone, email, trouble ticket, and walk-up requests. Support Windows 10, mobile, and other technologies. Fast-paced environment serving high-level executives and VIPs requires exceptional communication and customer relations abilities.

  • Strong written and oral communication skills
  • Excellent problem solving, quantitative and analytical skills
  • Exceptional customer service skills. Able to communicate with Senior Officials
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to manage multiple tasks simultaneously
  • Support and provide feedback to ensure continual process improvement
  • Provide rapid support response for break/fix and requirement requests
  • Coordinate and execute IT support for CONUS/OCONUS travel. Assist with preparing travel equipment (mobile devices/laptops) and assist with Aircraft communications
  • Familiarity with creating tickets, and following up on tickets once created
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Excellent technical knowledge of PC and desktop hardware and associated diagnostic tools to perform remote diagnostics
  • Troubleshoot the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to activate ports, troubleshoot network connectivity
  • Administer and resolve issues with associated end-user workstation networking software products
  • Support third party software applications
  • Required to support the Pentagon and Andrews Air Force Base
  • Experience with creating accounts, distribution list and troubleshooting user permissions in Exchange/ Active Directory


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About Company

Company: ASD, Inc. –

Company Location:  Pentagon, DC

About ASD, Inc. -