Night Guest Service Agent

Posting Date May 12, 2022

Job Number 22078277

Job Category Finance & Accounting

Location London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, London, United Kingdom VIEW ON MAP

Brand Marriott Hotels Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

We are hiring for a Night Guest Service Agent

See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

Your new career at London Marriott Canary Wharf

London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments Canary Wharf tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.

Serving guests at the Front Desk & AYS while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.

The Front Office team is looking for a motivated and responsible addition to their team. A positive attitude and good previous track record are essential, as is previous experience of delivering high quality guest service. An ability to communicate clearly face to face and over the telephone is essential. Also required is a satisfactory level of computer literacy.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:
A unique opportunity to be part of an award winning international brand where we celebrate your unique talent

Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here

World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.

Work alongside some amazing talent – award winning, experienced hospitality professionals

Discounted room nights & food and beverage – because your well-being means so much

Complimentary laundry, free meals on duty

Access to fabulous and flexible benefits to help you in and out of work

What we’re looking for

Ability to deal with the public in a professional and courteous manner.

Ability to communicate with all managers and supervisors and fellow associates.

Knowledge of English and local language.

Ability to handle conflict situations in a professional manner.

What you’ll do

Warmly greet all guests with a smile and by name. Be proactive to anticipate guests needs and deliver brilliant service

Be knowledgeable about the Marriott Bonvoy program and its member benefits

Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.

Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.

Have knowledge about room rates, packages, discounts and promotions and know how to handle each.

Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.

Knows how to operate Opera, Marsha, GXP Empower, Control Panel, Mobility, PDQs and AYS console (Jazz)

Perform guest registration and room assignment and accommodate special requests of all customers.

Follow the check in and check out procedure according to the hotel’s SOP and Marriott’s BSA (Brand Standard Audit)

Bank out at the end of the shift by following the blind drop procedures strictly. The front desk manager will always verify the shift closing and enter the drop in the system

Assists with any e-mails sent to the AYS inbox, handle mail and messages properly and on a confidential basis

Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).

Answer, record, and process all guest requests, questions, or concerns via telephone, email, and Mobile Chat

Connect your passions with a rewarding opportunity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.