Night Receptionist Job at Trafalgar Hotels in London
Branch: The Trafalgar St. James, Curio Collection by Hilton
Location: The Trafalgar St. James, London (South West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 05/01/2020
Closing date: 07/02/2020
We have a fantastic opportunity for a positive and enthusiastic Receptionist to join our Front Office team at The Trafalgar St. James, Curio Collection by Hilton. Join one of the most iconic hotels in Central London, right on Trafalgar Square, and help us to create a wondrous place in people’s lives.
We are currently looking for a charismatic and optimistic Receptionist with a passion for service. You will be able to engage with guests and ensure they have a wondrous time, and always look out for new ways of improving the guest experience in the hotel.
When working as a Night Receptionist you will be the first person to welcome our guests, and your key areas of responsibility will include:
An approachable and caring manner and thrive on interacting with people
Completing Front Office administration tasks as well as assiting the guests
Looking after all guest requests during the shift
Promoting the hotel, food and drink outlets, and the hotel services at all times
Liaising with all departments and ensure swift and efficient communication across the hotel, and assisting them when necessary
Ensuring all relevant feedback from guests is dealt with in an efficient manner
Ensuring the security of the hotel at night
The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure. As a minimum we would expect you to have excellent verbal and written communication skills, the flexibility to work shift patterns (mainly 11pm – 7am) and a desire to provide exceptional customer service.
Experience within a similar environment is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.
Up to 33 days paid holidays per annum
Health Wellbeing Cash Plan
Life Assurance Scheme
Complimentary meals and dry cleaning on duty
Discount program for you, your friends family to stay in Hilton Hotels around the world
Opportunities for Internal career progression
Departmental incentive programmes
Professional training and development opportunities
Our historic building hosts 131 bedrooms including 15 exquisite suites, and a number of venues to eat, drink, work or play. Rockwell is a destination of style and great taste in the pulsing heart of the city. The Rooftop is a space for sipping individually crafted cocktails and drinking in the inimitable city view while dining on the shared plates prepared by our chefs on the open grill.
Our historic building hosts 131 bedrooms including 15 exquisite suites, and a number of venues to eat, drink, work or play…
Each space has been artfully designed to offer guests a relaxed and memorable stay. Art Deco design notes evoke the glamour of travel’s golden age, while tactile furnishings, bold colour choices and playful ornamentation create a perfect playground.
A 3-minute walk from both Charing Cross tube station and the National Gallery, this grand hotel overlooking Trafalgar Square is half a mile from Big Ben.
The contemporary rooms feature flat-screen TVs, minibars and free Wi-Fi, plus Nespresso machines and loaner tablets. Suites add separate living areas and views of Trafalgar Square.
Dining options include a clubby, warmly furnished lounge, an airy Mediterranean-inspired restaurant offering afternoon tea, and a rooftop cocktail bar with city views. There’s also a gym.
Company: Trafalgar Hotels
Company Location: London