Night Receptionist Job at Trafalgar Hotels in London

Job Description

Job Ref: TH1075

Branch: The Trafalgar St. James, Curio Collection by Hilton

Location: The Trafalgar St. James, London (South West)

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Posted date: 05/01/2020

Closing date: 07/02/2020

We have a fantastic opportunity for a positive and enthusiastic Receptionist to join our Front Office team at The Trafalgar St. James, Curio Collection by Hilton. Join one of the most iconic hotels in Central London, right on Trafalgar Square, and help us to create a wondrous place in people’s lives.

We are currently looking for a charismatic and optimistic Receptionist with a passion for service. You will be able to engage with guests and ensure they have a wondrous time, and always look out for new ways of improving the guest experience in the hotel.

Key Responsibilities

When working as a Night Receptionist you will be the first person to welcome our guests, and your key areas of responsibility will include:

An approachable and caring manner and thrive on interacting with people

Completing Front Office administration tasks as well as assiting the guests

Looking after all guest requests during the shift

Promoting the hotel, food and drink outlets, and the hotel services at all times

Liaising with all departments and ensure swift and efficient communication across the hotel, and assisting them when necessary

Ensuring all relevant feedback from guests is dealt with in an efficient manner

Ensuring the security of the hotel at night

Key Requirements

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure. As a minimum we would expect you to have excellent verbal and written communication skills, the flexibility to work shift patterns (mainly 11pm – 7am) and a desire to provide exceptional customer service.

Experience within a similar environment is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.

Company Benefits:
Up to 33 days paid holidays per annum

Health Wellbeing Cash Plan

Life Assurance Scheme

Pension Scheme

Complimentary meals and dry cleaning on duty

Discount program for you, your friends family to stay in Hilton Hotels around the world

Opportunities for Internal career progression

Departmental incentive programmes

Professional training and development opportunities

Our historic building hosts 131 bedrooms including 15 exquisite suites, and a number of venues to eat, drink, work or play. Rockwell is a destination of style and great taste in the pulsing heart of the city. The Rooftop is a space for sipping individually crafted cocktails and drinking in the inimitable city view while dining on the shared plates prepared by our chefs on the open grill.

Our historic building hosts 131 bedrooms including 15 exquisite suites, and a number of venues to eat, drink, work or play…

Each space has been artfully designed to offer guests a relaxed and memorable stay. Art Deco design notes evoke the glamour of travel’s golden age, while tactile furnishings, bold colour choices and playful ornamentation create a perfect playground.

A 3-minute walk from both Charing Cross tube station and the National Gallery, this grand hotel overlooking Trafalgar Square is half a mile from Big Ben.

The contemporary rooms feature flat-screen TVs, minibars and free Wi-Fi, plus Nespresso machines and loaner tablets. Suites add separate living areas and views of Trafalgar Square.

Dining options include a clubby, warmly furnished lounge, an airy Mediterranean-inspired restaurant offering afternoon tea, and a rooftop cocktail bar with city views. There’s also a gym.

About Company

Company: Trafalgar Hotels

Company Location:  London

About Trafalgar Hotels