Overview

Office Administrator ( Full Time ) Job at Right at Home – in Como WA

Job Description

Description


Right at Home provide exceptional in home care and support for a range of clients in the Perth Como and Outer South east of Perth. We seek client-focused employees with outstanding passion for the care industry. Our care professionals are expected to provide clients with the same care and respect they would give their own families. Our roles are varied and rewarding, providing employees with opportunities to experience new settings and gain new skills. . ” Our Mission is to improve the quality of life for those we serve”.

The position we have on offer will be part of the office-based Care Management team and primarily be responsible for taking client enquiries and develop relationships with clients and their families.

Dealing with range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from requests, feedback, general care enquiries to complaints.

The position would be responsible for managing staff/client rostering in a dynamic environment, the role will also include some HR duties.

A successful candidate will have the following:
Demonstrated administrative experience capable of managing challenging workloads

Client focused attitude

Clear and precise communication skills (written and oral)

Attention to detail

Advanced computer software skills and able to pick up new systems quickly

National Police Clearance Certificate

Demonstrated ability to actively contribute to the organisation’s goals

Ability to quickly build trust and rapport with a range of stakeholders

Qualifications

Responsibilities will include:
Being the first point of contact for incoming client enquiries

Prepare initial client take-on documentation

Book initial consultation appointments for the Care Management team

Maintain the CRM system on an “as-you-go” basis

Ensure all documentation is accurate; maintain compliance requirements

Contribute to developing new and existing business opportunities across a range of sources

Liaise with internal team members, clients, families, and third-party health professionals

Keep abreast of changes across the Home Care Package and NDIS industries

Preferred Skills

Recent experience in a similar position preferred

Experience in the Aged Care and/or Disability space essential

First Aid, CPR and Police Check are essential

Valid Driver’s Licence.

Previous experience with rostering is highly desirable.

High level of computer literacy, good communication skills and personable telephone manner.

Ability to problem solve and think quickly under pressure.

Possess a ‘can-do’ attitude and work well in a team environment.

Ability to multitask with a strong attention to detail while keeping calm and focused.

Excellent time management skills.

About Company

Company: Right at Home –

Company Location:  Como WA

Job Category:

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