Overview

Office Administrator/Works Scheduler Job at Metro Rod in Lincoln

Job Description



Metro Rod Hull Lincolnshire & Peterborough is a progressive drain care, repair and maintenance business, serving both commercial and domestic customers across the Humber, Lincolnshire and North Cambridgeshire Region.

We seek a motivated outgoing individual to assist our Reactive Team working from our new offices based in Saxilby Lincoln.

The Team

Metro Rod Hull, Lincolnshire & Peterborough office are a very busy friendly team who now require additional support

The Role

Due to an internal restructure we require a full time staff member with impeccable multi-tasking abilities. The successful candidate will have strong office acumen, a can do attitude and excellent computer and customer service skills.

Roles and Responsibilities

Reactive

o Receiving reactive works via works flow management system.

o Engaging with customers via telephone/email or customer portals

o Engineer job delegation and monitoring progress

o Updating and maintaining customer computer portals on job progress

o Updating and supporting customer enquiries via email/telephone

Reporting

o Supporting the senior management team with camera survey reports

o Supporting the senior management team with project planning and quotations

On Call Rota

o You will be included in the out of hours on call rota working from home currently one shift a week.

o Receiving reactive works out of hours via works flow management system, telephone or email

o Engineer job delegation and monitoring progress

Hours

o Full Time

o Hours of work 9 -5 Monday – Friday

(Additionally, there will be a requirement to work at home on an “out of hours on call rota” which does include a weekend)

Salary

We offer competitive rates of Pay

Visit our website

www.metrorod.co.uk

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company pension
  • On-site parking

Experience:

  • customer service: 1 year (Preferred)

Location:

  • Lincoln LN1 5AB (Preferred)

About Company

Company: Metro Rod

Company Location:  Lincoln

About Metro Rod