Online Chat Support Job at Charles Thomas Construction – in North Andover, MA
To be successful as a online chat support, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
- Generating sales leads.
- Managing incoming calls.
- Building good relationships with customers.
- Resolving complaints and following up on resolutions.
- Identifying customers’ needs.
- Meeting sales objectives.
- Following procedures and policies.
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
Company: Charles Thomas Construction –
Company Location: North Andover, MA