Online Chat Support Job at Charles Thomas Construction – in North Andover, MA

Job Description

Charles Thomas Construction is a service oriented custom home general contractor specializing in fine high-end wood trim for all interiors and exteriors, hardwood floors, staircases, ceilings and specialty builds that is currently seeking to fill a full-time position for a Online Chat Support. This important role at Charles Thomas Construction seeks an experienced, positive individual that excels in meeting customers’ expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a online chat support, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.


  • Generating sales leads.
  • Managing incoming calls.
  • Building good relationships with customers.
  • Resolving complaints and following up on resolutions.
  • Identifying customers’ needs.
  • Meeting sales objectives.
  • Following procedures and policies.


  • High school diploma or equivalent.
  • Experience in customer service.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.

About Company

Company: Charles Thomas Construction –

Company Location:  North Andover, MA

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About Charles Thomas Construction -