Overview

Operations Administrative Assistant Job at Teleperformance – in Toronto, ON

Job Description

Overview:
To perform general administrative duties and provide support to the Operations as required and acting as part of the administration team.


Supporting other members of the organization in logistics, visits, provisioning and deprovisioning, administration tasks, reporting, communication ,culture & engagement activities.

Qualifications:
MAIN JOB REQUIREMENTS

Education & specific trainings

University degree ( Preferred )

Work Experience

Minimum 9 months experience in Administration

Special Certifications

N/A

REQUIRED SKILLS

Proper level of communication ( verbal & written )

Flexibility is required from both timing and commuting

Work Experience

Minimum 9 months experience in Administration

Special Certifications

N/A

COMPETENCIES and SPECIFIC SKILLS

Should have leadership and decision making qualities.

Managerial skills are necessary and he/she should be cooperative and supportive by nature.

Must have excellent written and verbal communication skills, so that he can present his/her views with clarity.

Must be sincere about his/her own work and confident about his/her goals.

Interpersonal skills are essential along with a sensible attitude. He/she should be assertive, optimistic, and a good listener.

Must have the ability to work within deadlines and should achieve the goals

Must know how to manage time and prioritize his/her work under pressure.

Must be flexible and quick in responding within a short notice period.

Should be adaptable in a dynamic working environment and organizational culture.

Must be proactive. He/she should have the skills to initiate his own work without being directed.

Should be self-motivated and determined.

Should be reliable, trustworthy, and abide by the company’s terms and conditions.

Must have good organizational skills, which are essential for managing every type of administrative job responsibility.

Responsibilities:
KEY RESPONSIBILITIES / ACCOUNTABILITIES

(may perform other duties as requested not specifically addressed in this document)

Responsible for provisioning any new hire access

Collecting new hires documents and onboarding them

Ensure the equipment is ready for the new hires classes

Support the training team setting up the training room equipment

Keep an account of all the documentation details needed ex: ( Expenses , approvals , etc. )

Being the point of contact between the HR ( Personal ) & Finance ( Payroll ) to coordinate accordingly.

Managing the roll call on a daily & weekly basis.

Maintaining and tracking equipment inventory with serial numbers ex: ( Headsets , Laptops , Screens , Docking stations , cords ,etc. )

Custody forms for any assigned equipment .

Managing the logistics of the team incase of travel , events as well as managing the equipment allocations during a work from home environment

Must possess good observation ability to monitor and identify any gaps in the process & tracking the data effectively

Support Operations , Recruitment & Administration team in assisting with the admin work

Analysis and data collection across the functionality

Ability to tracking and analytical tools ex: Excel , Google sheets , Slides ,etc..

Communication with client according to the required reports needed

Communication / Culture committee planning and execution ( ex: Activities , Budget ,etc..)

Proper level of communication across functionalities, internally & externally

Extra duties might apply depending on the need.

About Company

Company: Teleperformance –

Company Location:  Toronto, ON

Job Category:

About Teleperformance -