Overview

Operations Manager Job at Fiennes Restoration Ltd in Lechlade

Job Description



JOB PURPOSE

Lead the effective running of all operations and automotive activities on site at Fiennes, to include but not limited to, mechanical restoration and Coachworks activities including project delivery, customer service, stakeholder management, cash management, with a key focus on building a team with the professionalism and expertise to successfully deliver the customer’s requirements within agreed budgets.

KEY RESPONSIBILITIES

· Oversee the effective running of Fiennes Restoration, mechanical restoration, coachworks automotive activities and all onsite operations.

· Lead and promote effective management within mechanical and body restoration which includes estimating, sourcing and project management

· Oversee the effective management of the onsite engineering and production facility.

· Maintain and grow customer relations and ensure accurate and timely communications to all customers and projects, to include estimates and progress updates including any variance to ensure high quality customer feedbacks are consistently achieved.

· Leadership of the team ensuring a skilled, engaged, motivated and high performing team through coaching and mentoring to support employee’s personal development.

· Identify recruitment and development needs in line with business needs and growth plans.

· Identify projects to improve and enhance financial and service performance through planning, sourcing and scheduling to maximise efficiency and output to deliver agreed financial and services targets

· Act on challenges, and through the leadership of the team evaluate solutions in all areas including Quality, Customer Satisfaction and Health and Safety

· Proactive and effective cross functional communication of business information and updates for all departmental teams. To include effective reporting to all levels of Management and Stakeholders

· Margin preservation and budgetary controls.

· Develop and further support a continuous improvement culture in areas of responsibility including workshop standards and deliver a high-performance environment

· Development and integration of appropriate measures and controls with business relevant KPI’s reported to Directors, Shareholders and all team members.

COMPETENCIES – Those competencies listed as essential will form part of the key criteria for selecting candidates for the role.

Building Effective Teams

Process Management

Drive for Results

Managerial Courage

RELEVANT FUNCTIONAL/TECHNICAL SKILLS OR INDUSTRY EXPERIENCE – Clearly list essential and desirable functional/technical skills or experience required to execute the job responsibilities

Those listed as essential will form part of the key criteria for selecting candidates for the role

Essential

Desirable

HR & HSE compliant

Customer centric

Continuous improvement and process management

Leading and development a team

Planning and scheduling

Continuous improvement system

Communication (written and verbal)

Mechanical knowledge

Experience working in a dedicated service sector for Vintage and Classic car restoration

Financial acumen

Reference ID: FRL-OM

Job Types: Full-time, Permanent

Salary: £50,000.00 to £55,000.00 /year

Benefits:

Experience:

  • Management: 3 years (Preferred)

About Company

Company: Fiennes Restoration Ltd

Company Location:  Lechlade

About Fiennes Restoration Ltd