Operations Specialist Jobs in Houston at GoHealth Urgent Care
Title: Operations Specialist
Company: GoHealth Urgent Care
AtGoHealth Urgent Care, we place the needs of our patients first – by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
This role is responsible for coordinating, planning, organizing and executing on our daily operational needs. This means partnering with our Regional Operations Managers to create dynamic shift schedules for our teams, process payroll, manage finances, assist with patient service recovery, and drive other key operational tasks and projects. We are seeking a team member who thrives in a growth culture and will help support and enhance our day-to-day operations to ensure that we can meet or exceed our key performance metrics (KPIs).
High School Diploma or equivalent required.
Bachelor’s degree preferred.
1+ years of administrative experience
Scheduling experience in a medical environment preferred
EPIC EMR experience preferred
Additional Knowledge, Skills and Abilities Required
Scheduling and/or payroll system knowledge
Proficiency in MS Excel required
Proficiency in Tangier or other related scheduling software
Proficiency in usage of HRMS software platforms
: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
Diversity and Inclusion:
Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Courage and Integrity:
Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
Responsible for preliminary monthly staff schedule creation for all centers, using appropriate tools and ensuring all centers are staffed in accordance with forecasted model
Determine center patterns, including volumes, trends, attrition rates, center productivity to determine schedule.
Support Regional Operations Manager team to cover “open shifts” due to sick call, patient volume-based schedule changes and/or other unplanned events
Provide center support as needed; support includes, but not limited to site maintenance tasks to ensure centers have access to the appropriate resources, prioritize center activities, handle esca…