Overview

Operations Supervisor Jobs in Philadelphia, PA at QTC Management Inc



Title: Operations Supervisor

Company: QTC Management Inc

Location: Philadelphia, PA

Salary: $80K – $100K*

Category: Hospitals & Medical Centers

Job Description

Job Summary:

Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Essential Duties and Responsibilities

Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service

Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions

Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations

Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees

Ensure the use of best practice workflows and operational excellence in activities are utilized

Direct the training of team members on workflow and contractual modifications expeditiously

Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process

Analyze and report on a monthly and quarterly basis operational statistics

Perform other duties and responsibilities as assigned

Competencies:

Possess excellent organizational and follow up skills, with a strong attention to detail

Possess and demonstrate skills necessary to analyze information, problems, procedures and situations

Strong working knowledge of case management programs

Education and/or Experience:

Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Travel Required

No. N/A

Qualifications

Skills

Required

Written Communication

Advanced

Verbal Communication

Advanced

Problem Solving

Advanced

Organization

Advanced

MSOffice

Advanced

Medical Terminology

Advanced

Leadership

Advanced

Electronic Medical Records

Advanced

Computer Literacy

Advanced

Preferred

Review Medical Reports/Evaluations

Advanced

Sense of Urgency

Advanced

Provider Relations

Advanced

Project Management

Advanced

Medical Documentation

Advanced

Medical Scheduling Software

Advanced

Executing Multiple Tasks

Advanced

HumanAnatomy/Physiology

Advanced

Behaviors

Required

Leader:Inspir…

 

About QTC Management Inc