Outpatients Receptionist Job at Kettering General Hospital NHS Foundation Trust in Kettering

Job Description

We are looking to appoint an outstanding individual with great interpersonal skills and a commitment to customer service to work as a member of our Outpatient Reception Services.

You must have a high standard of literacy and numeracy and excellent keyboard skills together with a friendly and outgoing approach as this role involves face to face contact with patients.

As part of a high performing team you will contribute to the delivery of high quality, safe and compassionate care.

We are responsible for providing outpatient reception services to a variety of outpatient areas across the Trust. You will need to be flexible in your approach and able to adapt to changing circumstances as the role will be required to cover multiple areas, both within a defined group of outpatient areas and at our peripheral sites at Isebrook Hospital, Wellingborough, Nene Park Outpatients, Irthlingborough and Corby Diagnostics, Corby.

Excellent communication skills, confidence when dealing with the public, care and compassion, team work and a positive attitude to problem solving are essential to be successful in this post.

About You

Are you a warm, friendly and approachable person who understands the impact of what you do?

Do you thrive while working in a supportive team, taking pride in your own work and that of your colleagues?

Can you see the person in every patient?

You will need to be able to work in a calm, logical and methodical way but also be able to multi-task whilst dealing with frequent interruptions. You must possess effective interpersonal skills and be empathic to both patients and colleagues.

You should have proven customer care skills or worked in a customer care focused environment. Previous experience in a healthcare setting would be an advantage.

We have 1 x 37.5hr post, Monday to Friday hours 08:30 – 17:00

Some flexibility and a driving licence would be advantageous, as cover at peripheral sites is needed to backfill available shifts.

About Company

Company: Kettering General Hospital NHS Foundation Trust

Company Location:  Kettering

About Kettering General Hospital NHS Foundation Trust