Patient Access Representative_Patient Access Center Jobs in Tacoma at Planned Parenthood GNHI

Title: Patient Access Representative_Patient Access Center

Company: Planned Parenthood GNHI

Location: Tacoma

Why Planned Parenthood?

Working at Planned Parenthood is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgment-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity and inclusion. Specifically, we recognize that profound racism impacts the education, health and well-being of people in our communities and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

About this position:Patient Access Center Representative

Patient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information, scheduling appointments, and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills. Our Patient Access Representatives will handle calls from different states and time zones.

This is a full-time (37.5 hour per week) union position based at our Tacoma Patient Access Center.
The schedule is Monday through Friday, with varying hours between 6am to 7pm.

This is a union position and the pay range is from $15.76 to $21.42, placement in the range is dependent on experience. A generous benefit package is also offered.

What you’ll be doing:

Utilizing outstanding customer service skills, answers incoming calls and evaluates patient requests.

Scheduling appointments

Directing calls and providing information with a high degree of accuracy and professionalism.

Supporting organizational goals for exceptional customer service, patient experience, patient retention and appointment conversion.

We’ll trust you to:

Demonstrate a high degree of professionalism and ability to maintain client confidentiality

Value continuous learning and seeks ongoing training and development

Take action to support the affiliate’s commitment to equity, diversity, and inclusion

Value team work, flexibility and adaptability; embraces change

You’ll need to have:

High school diploma or equivalent

Two years of customer service experience

Excellent computer skills including Microsoft Word and Excel

Proof of completed COVID-19 Vaccinations and Proof of recent Influenza Vaccine is required prior to starting employment with PPGNHAIK.

Extra points for:

Two years of experience in a call center environment

Experience in a health care setting, such as medical reception or appointment scheduling

Experience with Electronic Medical Records (EMR)


As part of our total rewards package, we offer meaningful work, promotional opportunities, and competitive compensation. Our attractive benefits package includes medical, dental, and vision coverage for you and eligible dependents, life insurance, short and long term disability coverage, as well as a retirement plan. For additional information r…

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About Planned Parenthood GNHI