Patient Concierge Jobs in San Francisco at Pacific Fertility Center – San Francisco

Title: Patient Concierge

Company: Pacific Fertility Center – San Francisco

Location: San Francisco

The Patient Concierge is responsible for the efficiency, accuracy and professionalism of the front desk of Pacific Fertility Center (PFC). Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Concierge works in a collaborative relationship with the front desk team as well as with other PFC departments and employees.

Everything we do at PFC is guided by our Mission Statement: “As a unified team, guided by the highest ethical standards, we provide our patients with the best quality, individualized, compassionate fertility care.”

Essential Responsibilities:

Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy

Schedule and confirm patient appointments, check-ups and physician referrals.

Answer telephones and direct calls to appropriate staff.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Compile and record medical charts, reports, and correspondence.

Interview patients to complete insurance and privacy forms.

Performs other duties/special projects and tasks as assigned


High School Diploma or equivalent required; Bachelor’s degree preferred

Minimum of one year of experience in customer service-related field

Minimum of one year of experience of administrative medical office experience strongly preferred

Experience with Electronic Medical Record (EMR) system strongly preferred

Per California State Public Health Officer Order of August 5, 2021, must have received and present proof of a COVID-19 vaccination prior to hire date.

What we offer you!

Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance

We have a no-cost medical, dental, and vision plan for employees.

18 days of accrued PTO in addition to 10 paid holidays

Fertility benefits

Adoption benefits

401(k) Retirement Plan

Employee Assistance Program

Continuing Education Reimbursement

Wellness Program

Subsidized parking or commuter reimbursement

Fitness reimbursement

We provide a great, family work environment with internal growth opportunities

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About Pacific Fertility Center - San Francisco