Patient Coordinator Jobs in New York at Avance Care

Title: Patient Coordinator

Company: Avance Care

Location: New York

We value and prioritize the growth of our team members, the deepening of our impact on the communities we live in and our ability to serve our patients in the most effective ways possible.

Clinic hours are Monday – Friday 7AM – 7PM; Saturday and Sunday 9AM-3PM

Job Purpose:To facilitate the flow of the office by acting as a liaison between the physicians and patients by working directly with the provider to deliver high quality, compassionate customer service and clinical care.


1-2 years of Medical, Administrative

High School Diploma or Equivalent, required

Associates Degree, preferred

Medical and/or Administrative Certifications, preferred


Essential Duties and Responsibilities

Maintains confidentiality of patient information as regard to HIPAA laws

Performs any administrative duties as requested by the provider

Cover for employees’ while they take lunch and breaks

Displays excellent verbal and written communication skills


Meeting/Greeting/Assisting patients promptly, efficiently, and in a professional manner

Responsible for obtaining, verifying, and inputting all information accurately in the system

Answer telephones and LiveChats promptly for general questions and scheduling

Take and check messages and relay messages to the appropriate staff members

Responsible for checking patients in and out of the system

Scheduling patients for appointments, reschedule appointments, blocking schedules, as well as coordinating walk-in patients according to office protocols

Set up new patients and updating patients’ accounts by compiling accurate information and required paperwork

Explain fees, services, and policies

Responsible for collecting co-payments, deductibles, and co-insurances

Balancing the cash register and ensure all credit card payments are accurate at the end of each day

Relay important messages the providers have sent in response to patients’ requests

Maintain the front desk and reception area in an organized, orderly fashion

Post patient payments into the system

Mail letters and make monthly and weekly calls as appropriate

Process all referrals for our patients including providing complete and accurate referral information to the patient sending the required information to the specialist and insurance company

Create telephone encounters and appropriately escalate by forwarding messages to providers or medical assistants

Job Type: Full-time



401(k) matching

Dental insurance

Disability insurance

Flexible schedule

Flexible spending account

Free parking

Health insurance

Life insurance

Paid time off

Vision insurance

Medical Specialty

Primary Care


12 hour rotating shifts with alternating weekends

Monday to Friday 7am-7pm; Saturday and Sunday 9am-3pm

Job originally posted on GrabJobs. If you need to report this job please contact GrabJobs

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Seniority level

Not Applicable

Employment type


Job function

Health Care Provider


Hospitals and Health Care

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About Avance Care