Overview

Patient Engagement Coordinator – Nationwide Jobs in California, United States at Cardinal Health


Title: Patient Engagement Coordinator – Nationwide

Company: Cardinal Health

Location: California, United States

Your safety is our top priority. We regularly consult with medical professionals on best practices in COVID-19 prevention to protect our employees. We train our employees on these best practices and regularly clean our sites in accordance with CDC guidelines. Please note: All individuals entering our facilities are required to complete a self-health check, wear a mask and follow all posted guidelines.

The Medication Therapy Management (MTM) Patient Engagement Coordinator will provide assistance to the MTM Pharmacist(s) to support our mission of delivering safe, effective, and affordable medication therapy to our target population. The MTM Patient Engagement Coordinator will support the MTM Pharmacist(s) in providing outstanding customer/patient service. In addition, they will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of the Pharmacist.

Accountabilities

·Contact patients to introduce and explain the benefits of the MTM program

·Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions

·Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed

·Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely

·Accurately document all discussions with patients and schedule follow‐up appointments as needed

·Update patient demographic information in the MTM platform

·Obtain correct/up‐dated health care provider contact information

·Provide outstanding customer service

·Place onboarding confirmation calls to new MTM Solution customers

·Perform auxiliary functions essential to the efficient operation of the department

·Comply with the MTM Telecommuters Policy, which may include site check of remote work‐space

·Meet productivity and performance expectations set forth by manager

Qualifications

Required

·High School diploma, GED or equivalent preferred

·Ability to evaluate information from both oral and written sources

·12 months experience in at least one of the following settings: medical, pharmacy, health insurance or call center, preferred

·Customer service experience, sales experience and/or high-volume scheduling experience

·Ability to provide excellent customer service with a can‐do attitude

·Proven record of excellent attendance and punctuality

·Proven ability to work independently in a collaborative environment

·Compliance with Cardinal Health MTM Telecommuting Agreement

Preferred

·Additional education in a medical field (e.g. medical assistant, CNA, pharmacy technician, etc.)

·Familiarity with medical/medication terminology

·Experience with MTM Platforms, electronic health records or scheduling software

·Experience working in a remote or telecommuter environment

·Bilingual, Spanish

Location

·Remote Telecommuter, United States

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated Pay:$18/HR

Bonus eligible:No

Benefits:Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, colo…

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