Overview

Patient Engagement Representative – Remote Jobs in Temporarily Remote in Dallas at UnitedHealth Group


Title: Patient Engagement Representative – Remote

Company: UnitedHealth Group

Location: Temporarily Remote in Dallas

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Genoa is a pharmacy care services company that is part ofOptumandUnitedHealth Group’sfamily of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discoveringyour life’s best work.SM

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you’re part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, medication management and more – are leading the way to a new level of care.

ThePatient Engagement Representativeis primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment.

This position is full-time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 6pm CST. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures

Articulates clinical services effectively, leading to patient engagement and program participation

Performs data entry and complete written documentation of calls

Maintains department productivity levels for customer satisfaction and performance goals

Communicates positively and professionally with patients, providers, and team members

Answers a multiple line telephone system and triage the call to the appropriate party

Completes administrative duties to include processing mail and faxes

Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)

1+ years of customer service experience

Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets)

Ability to work one of the following shifts: 8am – 4:30pm, 8:30am – 5pm, 9am – 5:30pm or 9:30am – 6pm Central

Preferred Qualifications:

1+ years of call center experience

Sales experience

Bilingual fluency in English / Spanish

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company …

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