Patient Safety Support Officer Band 3 Job at St Helens & Knowsley Teaching Hospitals – in Prescot

Job Description

Main area

Quality & Risk


Band 3




Full time – 37.5 hours per week

Job ref



Whiston Hospital




£20,330 – £21,777 per annum

Salary period



30/05/2022 23:59

Interview date


Job overview

The aim of this role is to assist in supporting the Trust’s use of the Datix system, providing advice and assistance to staff across all Trust sites. The position involves working with all aspects of the Datix system including quality checking incidents, trend analysis, and system configuration. The Datix Administrator will act as first point of contact for Datix enquiries and support the provision of a professional, effective and efficient service for the system users.

The interview date for this post is Tuesday 14th June and Thursday 16th June.

Main duties of the job


Review and give final approval to incidents in Datix and ensure they do not contain any patient identifiable data or information.

Liaise with managers / investigators for updates and amendments if there is insufficient or conflicting information or missing data in a Datix and escalate incidents resulting in serious harm or which could be potential Never Events.

Maintain oversight of the Datix email inbox, providing advice and guidance, answering any queries and ensuring appropriate action or escalation is taken.

Support Datix users by creating and amending access to the system and setting and managing security levels for all users.

Maintain the Patient Safety inbox and liaise with other Trusts and the CCG on internally and externally reported incidents and ensure the Interface Incident spreadsheet is populated and updated and feedback is sent.

Gain understanding of the Datix configuration and administration settings to implement necessary changes.

Create reports and dashboards or run searches within Datix for information gathering and trend monitoring.

Raise and allocate incidents for SJR reporting in line with the Learning from Deaths programme.

Update the StEIS spreadsheet using information from the nationwide database when required.

Input and assign actions relating to serious incidents and add lessons learned codes from finally approved SI reports.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ‘5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:
Acute Trust of the Year – HSJ Awards November 2019

Trust rates Outstanding by the CQC – Inspection August 2018

Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)

Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care

Best place to work

Care of patients being the Trust’s priority

Staff engagement

Staff morale

Compassionate and inclusive

Providing a safe environment for staff

Detailed job description and main responsibilities


Adhere to standards identified within the NHS Professional Codes of Conduct.

Maintain and develop professional knowledge and expertise in line with the needs of the role and Trust requirements.

To maintain compliance with statutory and mandatory training as require in role.

Participate in personal objective setting, supervision and appraisals including the creation and implementation of a personal development plan to enable successful performance in role.

Person specification


Essential criteria

Educated to A Level and/or relevant qualification and/or equivalent experience

Desirable criteria

European Computer Driving Licence (ECDL)

Knowledge & Experience

Essential criteria

Significant working experience of DATIX Integrated Risk Management system

Significant experience working in an administrative role

Significant working knowledge of Microsoft Office packages

Significant experience of working in the NHS

Desirable criteria

erience of working in a support environment


Essential criteria

Excellent written communication skills

Ability to analyse data and provide written reports

Effective IT skills in word processing and spreadsheets

Excellent interpersonal & oral communication skills

Ability to manage time and priorities effectively

Ability to manage work autonomously


Essential criteria

Motivated individual, committed to personal & professional development

Willing to learn new skills and undertake training for the role

St Helens & Knowsley Teaching Hospitals NHS Trust are committed to providing an environment and services which embrace diversity and which promote equality of opportunity, we welcome applications from all sections of the communities we serve to enable us to reflect their diversity and improve the delivery of the services we provide.

Any information gathered during the application process relating to protected characteristics as defined by the Equality Act 2010, is gathered for statistical purposes only and is not made available to recruiting managers at any stage of the recruitment process.

As a ‘Disability Confident Leader’ we offer a guaranteed interview scheme for applicants who consider themselves to have a disability and who meet the minimum selection criteria (essential) at each stage of the selection process. You can indicate your wish submit an application under the Trust’s guaranteed interview scheme in the personal information section of the online application form.

Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK’s withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

If you are having difficulty completing an online application, please contact [email protected]

About Company

Company: St Helens & Knowsley Teaching Hospitals –

Company Location:  Prescot

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